Personal Lines Account Manager

KRGinsure; St. Catharines; Hybrid; CAD 50,000 - 100,000; Full time

Benefits offered by this job

Hybrid work flexibility

Matching Group RRSP contributions

Two paid personal days each year

EFAP through group health benefits

Professional development reimbursement

Job summary

KRGinsure is seeking a Personal Lines Account Manager to provide expert client service in St. Catharines. You will manage a portfolio of accounts while collaborating with producers and insurance partners, ensuring tailored solutions for clients' personal insurance needs.

This full-time, permanent role offers a competitive salary between $50,000 and $100,000 annually, with hybrid work flexibility and a comprehensive benefits package.

Qualifications

• 3+ years of experience in Personal Lines brokerage.
• Proficient in Microsoft Word and Excel.
• Strong interpersonal and communication skills.

Responsibilities

• Deliver comprehensive, expert service to clients.
• Collaborate closely with producers and partners.
• Manage renewals and process endorsements efficiently.
• Guide clients through the claims process.

Skills

Client service

Risk assessment

Interpersonal skills

Communication skills

Negotiation skills

Education

3+ years of Personal Lines brokerage experience

Tools

Microsoft Word

Microsoft Excel

EPIC

Compu-Quote

Job description

KRGinsure, a trusted tradename of RRJ Insurance Group Ltd. with over a century of heritage (est. 1906), is one of Ontario’s leading brokerages with branch offices across Southern Ontario. We pride ourselves on tailored solutions, strong market relationships, and dedicated claims support.

Position Summary

We are seeking a Personal Lines Account Manager who excels in providing comprehensive client service. In this role, you will manage a portfolio of accounts and support clients with their personal insurance needs.

Position type: Full-time, permanent

Role status: Replacement

Location: St.Catharines

Primary Responsibilities

• Deliver comprehensive, expert service to clients
• Collaborate closely with producers and insurance partners
• Manage renewals and process endorsements efficiently
• Assess risk exposures and recommend tailored insurance solutions
• Guide clients through the claims process with confidence and care
• Prepare insurance applications, proposals, and documentation

Knowledge, Skills, and Requirements:

Licensing & Education

• 3+ years of Personal Lines brokerage experience

Technical & Interpersonal Skills

• Proficient in Microsoft Word and Excel (required)
• Experience with EPIC, Compu-Quote, and broker portals considered an asset
• A collaborative team player with a strong work ethic
• Excellent interpersonal, presentation, communication, and negotiation skills
• Strong commitment to professionalism and delivering expert service to clients

Compensation Range:

$50,000 to $100,000 annually

Compensation is based on a full-time 35-hour work week and will be dependent upon the successful candidate’s qualifications and experience, with consideration given to internal equity. It includes variable commissions and potential performance-based bonus.

Why Join Us

We offer an attractive compensation package and commission incentives, plus:

• Hybrid work flexibility
• Matching Group RRSP contributions
• Two paid personal days each year
• EFAP available through our group health benefits
• Professional membership fees (including RIBO, IBAO, IIC)
• Professional development and educational reimbursement
• Free parking and professional office space

RRJ Insurance Group Ltd. is an equal opportunity employer and is committed to a workplace reflecting the diversity of the communities it serves. While we thank all applicants for their interest, only those selected for an interview will be contacted. If contacted for an interview, please inform us should an accommodation be required.

RRJ does not use AI to screen and/or assess candidate applications.