Commercial Lines Support Unit Manager

InsuranceHires; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Benefits offered by this job

Hybrid work flexibility

RRSP matching

Two paid personal days per year

Professional membership fees (RIBO, IA

Professional development opportunities

Job summary

InsuranceHires in Toronto, Ontario, seeks a seasoned leader to manage the Commercial Lines Support Unit, overseeing renewals, documents, certificates and policy changes while mentoring the team to deliver exceptional service.

You will refine workflows, handle escalations, and support professional growth, with hybrid work flexibility and a comprehensive benefits package.

Qualifications

• Experience managing a team in a commercial lines insurance environment.
• Demonstrated leadership, coaching, and mentoring skills.
• Deep knowledge of commercial lines insurance processes and policies.
• Excellent communication and interpersonal abilities.
• Ability to develop training materials and lead training sessions.
• Proficient with insurance software; eager to learn new systems.
• Active RIBO license in good standing.
• Attention to detail with multi-tasking capability.
• Strong problem-solving for escalated files.

Responsibilities

• Oversee and manage the Commercial Lines Support Unit.
• Ensure team performance aligns with service levels for renewals, document issuance, certificates, liability slips, and policy changes.
• Deliver prompt, courteous, and professional service to clients.
• Develop workflows to increase team efficiency.
• Mentor, train, and support team members’ growth.
• Conduct annual performance evaluations and provide feedback for continuous improvement.
• Handle escalations and resolve complex files.
• Assist with data entry, processing, invoicing, and admin tasks.
• Serve as department backup during vacations or leaves.
• Perform other processing-related duties as required.

Skills

Proven experience leading a team in a

Leadership coaching mentoring

Commercial lines processes knowledge

Communication interpersonal skills

Training materials creation

Insurance software proficiency

RIBO license active

Attention to detail multi-tasking

Problem solving for escalations

Tools

Insurance software tools

Job description

In this role you will manage the Commercial Lines Support Unit, ensuring efficient service in renewals, document issuance, certificates and policy changes. You’ll mentor team members, refine workflows and handle escalations while delivering excellent service.

Compensation Range: $80,000 to $120,000 annually Full time, replacement position.

Key Responsibilities:

• Oversee and manage the Commercial Lines Support Unit
• Ensure the team’s performance aligns with Company’s service levels, including renewals, document issuance, certificates, liability slips, and policy changes
• Deliver prompt, courteous, and professional service to both internal and external clients.
• Develop workflows and processes to increase efficiency within the team
• Mentor, train, and support team members’ professional growth
• Conduct annual performance evaluations and provide feedback for continuous improvement
• Handle escalations and provide solutions to complex file issues
• Assist with data entry, processing, invoicing, and other administrative tasks as needed
• Serve as department backup, covering processing needs when team members are on vacation or leave
• Perform other processing-related duties as required

Qualifications & Skills:

• Proven experience managing a team in a commercial lines insurance environment
• Strong leadership, coaching, and mentoring skills
• In-depth knowledge of commercial lines insurance processes, workflows, and policies
• Excellent communication, presentation, and interpersonal skills
• Ability to develop training materials and facilitate engaging training sessions
• Proficient in insurance software and tools, with a willingness to learn new systems
• RIBO license is active and in good standing
• High attention to detail and an ability to manage multiple tasks effectively
• Strong problem-solving skills, especially when handling escalated files

Our client offers an attractive compensation package and commission incentives. In addition to vacation, sick time and a comprehensive group health benefits package, they also provide:

• Hybrid work flexibility
• Matching RRSP contributions
• Two paid personal days every year
• Professional membership fees (RIBO, IBAO, IIC)
• Professional development and educational reinforcement