Senior Practice Specialist | Hybrid

JobsMedia.io; Brampton; Hybrid; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid work flexibility

Group RRSP matching

Paid personal days

Group health benefits and EFAP

Professional membership fees (RIBO, IB

Education reimbursement

Free parking

Job summary

Hello World Recruitment in Canada is seeking a Senior Practice Specialist for a strong commercial lines portfolio. Hybrid role based in Toronto or Durham, ON, with a competitive salary and performance-based bonus.

You will handle mid-market and large accounts, renewals, endorsements, and policy documents, while guiding and supporting the team to ensure accurate, high-quality service. EPIC experience is valued.

Qualifications

• Active RIBO license required.
• Minimum 5 years of Commercial Insurance experience.
• Experience with mid-market and large commercial accounts.
• Strong knowledge of Commercial Lines coverage and policy documentation.
• Understanding insurer requirements and commercial policy transactions.
• Experience handling complex commercial accounts.
• Excellent attention to detail and communication skills.

Responsibilities

• Process and administer mid-market and large commercial accounts.
• Manage renewals, endorsements, cancellations, policy changes, certificates, invoicing.
• Review insurer documentation and maintain accurate account information.
• Support complex multi-policy commercial accounts.
• Resolve processing issues and discrepancies.
• Provide technical guidance to team members.
• Act as senior escalation point for the Commercial Lines Service Unit.
• Support onboarding, workflow consistency, and process improvements.

Skills

RIBO license

Commercial insurance

Strong communication

Attention to detail

Problem-solving

Team guidance

Tools

EPIC

Job description

Senior Practice Specialist

Commercial Lines | Toronto or Durham, ON | Hybrid | Full Time, Permanent

$80,000 to $110,000 + Variable Compensation & Performance Bonus

Hello World Recruitment, founded by Jeremy Corbet, is recruiting an experienced Senior Practice Specialist for an established Canadian insurance brokerage.

What You’ll Need

• Active RIBO license
• Minimum 5 years of Commercial Insurance experience
• Experience with mid-market and/or large commercial accounts
• Strong knowledge of Commercial Lines coverage and policy documentation
• Strong understanding of insurer requirements and commercial policy transactions
• Experience handling complex commercial accounts
• Strong problem-solving and organizational skills
• Excellent attention to detail
• Strong communication skills
• Ability to provide guidance and support while remaining hands-on
• EPIC experience is a strong asset

The Opportunity

In this role, you will work closely with Producers, Senior Account Managers, and Senior Placement Brokers to ensure complex commercial accounts are handled accurately and efficiently.

Your Responsibilities Will Include

• Processing and administering mid-market and large commercial accounts
• Managing renewals, endorsements, cancellations, policy changes, certificates, invoicing, and other policy transactions
• Reviewing insurer documentation and maintaining accurate account information
• Supporting complex and multi-policy commercial accounts
• Resolving processing issues and discrepancies
• Providing technical and procedural guidance to other team members
• Acting as a senior escalation point for the Commercial Lines Service Unit
• Supporting workload prioritization and operational issues when required
• Supporting onboarding, workflow consistency, and process improvements

Compensation & Benefits

• $80,000 to $110,000 annual compensation range
• Variable commission and potential performance-based bonus
• Hybrid work flexibility
• Group RRSP matching
• Paid personal days
• Group health benefits and EFAP
• Professional membership fees, including RIBO, IBAO, and IIC
• Professional development and educational reimbursement
• Professional office environment and free parking