Personal Lines Account Manager

KRGinsure; Kitchener, Cambridge, Southwestern Ontario; Hybrid; CAD 50,000 - 100,000; Full time

Benefits offered by this job

Hybrid work

RRSP matching

2 paid personal days

EFAP

Professional memberships

Education reimbursement

Free parking

Office space

Job summary

KRGinsure, a trusted tradename of RRJ Insurance Group Limited, is seeking a Personal Lines Account Manager to support a portfolio of personal insurance clients and deliver expert service.

This full-time, permanent role (replacement) offers hybrid work, competitive compensation, commissions, and opportunities for professional development. You will collaborate with producers and partners, manage renewals, endorsements, and client communications.

Qualifications

• 3+ years of Personal Lines brokerage experience.
• Proficient in MS Word and Excel.
• Experience with EPIC and Compu-Quote is assets.
• Strong communication and negotiation skills.

Responsibilities

• Deliver comprehensive, expert service to clients.
• Collaborate closely with producers and insurance partners.
• Manage renewals and process endorsements efficiently.
• Assess risk exposures and tailor insurance solutions.
• Guide clients through the claims process with confidence.
• Prepare insurance applications, proposals, and documentation.

Skills

MS Word

Excel

EPIC

Compu-Quote

Broker portals

Team collaboration

Communication

Negotiation

Tools

EPIC

Compu-Quote

Job description

KRGinsure, a trusted tradename of RRJ Insurance Group Limited. with over a century of heritage (est. 1906), is one of Ontario’s leading brokerages with branch offices across Southern Ontario. We pride ourselves on tailored solutions, strong market relationships, and dedicated claims support.

Position Summary

We are seeking a Personal Lines Account Manager who excels in providing comprehensive client service. In this role, you will manage a portfolio of accounts and support clients with their personal insurance needs.

Position type: Full-time, permanent

Role status: Replacement

Primary Responsibilities

• Deliver comprehensive, expert service to clients
• Collaborate closely with producers and insurance partners
• Manage renewals and process endorsements efficiently
• Assess risk exposures and recommend tailored insurance solutions
• Guide clients through the claims process with confidence and care
• Prepare insurance applications, proposals, and documentation

Knowledge, Skills, and Requirements

Licensing & Education

• 3+ years of Personal Lines brokerage experience

Technical & Interpersonal Skills

• Proficient in Microsoft Word and Excel (required)
• Experience with EPIC, Compu-Quote, and broker portals considered an asset
• A collaborative team player with a strong work ethic
• Excellent interpersonal, presentation, communication, and negotiation skills
• Strong commitment to professionalism and delivering expert service to clients

Compensation Range

$50,000 to $100,000 annually

Compensation is based on a full-time 35-hour work week and will be dependent upon the successful candidate’s qualifications and experience, with consideration given to internal equity. It includes variable commissions and potential performance-based bonus.

Why Join Us

We offer an attractive compensation package and commission incentives, plus:

• Hybrid work flexibility
• Matching Group RRSP contributions
• Two paid personal days each year
• EFAP available through our group health benefits
• Professional membership fees (including RIBO, IBAO, IIC)
• Professional development and educational reimbursement
• Free parking and professional office space

RRJ Insurance Group Ltd. is an equal opportunity employer and is committed to a workplace reflecting the diversity of the communities it serves. While we thank all applicants for their interest, only those selected for an interview will be contacted. If contacted for an interview, please inform us should an accommodation be required. RRJ does not use AI to screen and/or assess candidate applications.