Service Department Leader — Growth, Perks & Impact

Performance Cars Ltd.; Brampton; On-site; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Disability, critical illness and life—

Employee Assistance Plan (EAP)

Vehicle, service and parts discounts

Job summary

Planet Ford in Brampton, Ontario is seeking an experienced Assistant Service Manager to lead our fixed operations team and elevate the customer experience. You will coach the service staff, implement policies, and drive service profitability while ensuring compliance with Ontario regulations.

The role requires at least 3 years in automotive service management, strong communication, and a valid Ontario driver's license.

Qualifications

• High School Diploma or GED is required.
• Minimum 3 years experience in the automotive service industry.
• Minimum of 3 years of management experience in the automotive industry.
• CDK experience preferred.
• Excellent communication, interpersonal and time management skills.
• Must have a valid Ontario Driver's License and good driving record.
• An Automotive Technician’s License is an asset.
• Ability to work flexible hours and work around a changing schedule.

Responsibilities

• Establish and maintain good relationships with customers and to exceed their expectations.
• Develop and maintain a culture that values excellent customer service through effective training, supervision, coaching and performance management.
• Review and implement Service Centre policies and procedures that improve the Customer Experience through high quality repairs and building customer relationships.
• Assist with developing and implementing a longer-term strategy and action plan to attract and retain customers.
• Assist with coaching team members to provide excellent customer service.
• Recruit, develop, motivate, recognize and hold accountable a Service team that will meet established objectives and targets for sales and profitability.
• Improve sales and profitability for the Service Department.
• Assist with conducting monthly meetings with department employees to discuss activities and problems of mutual interest.
• Establish and enforce product-knowledge standards.
• Actively support, encourage, and motivate staff daily to maintain high morale.
• Monitor the operating budget by tracking sales and expenses.
• Promote service safety and security procedures.
• Uphold all rules and procedures (i.e., support enforcement, including disciplinary action as necessary).
• Work in strict compliance with the Laws of the Province of Ontario and Canada including, but not limited to, the Employment Standards Act (ESA), the Motor Vehicle Dealers Act (MVDA) and the Accessibility for Ontarians with Disabilities Act (AODA).
• Understand and comply with all federal, provincial and local regulations that affect service operations, such as the Occupational Health and Safety Act (OHSA), waste disposal regulations, etc.
• Comply with all company policies, standards and procedures.
• Other duties as required by management.

Skills

Leadership

Customer service

Communication

Time management

Automotive knowledge

Education

High School Diploma or GED

Tools

CDK experience

Job description

Planet Ford in Brampton, Ontario is seeking an experienced Assistant Service Manager to lead our fixed operations team and elevate the customer experience. You will coach the service staff, implement policies, and drive service profitability while ensuring compliance with Ontario regulations.

The role requires at least 3 years in automotive service management, strong communication, and a valid Ontario driver's license.