Service Manager, Lakeside Ford

Formulafordlincoln; Town of Slave Lake; On-site; CAD 80,000 - 120,000; Full time

Job summary

Lakeside Ford is seeking a qualified Service Manager to lead the Service Department and deliver exceptional customer experiences. This role oversees advisors, technicians, and support staff, ensuring efficient, profitable operations aligned with Ford standards.

The ideal candidate brings automotive service leadership, strong communication, and a customer-first mindset to drive service quality, workflow, and team development in a busy dealership environment.

Qualifications

• Experience in automotive dealership service management.
• Strong leadership and communication skills.
• Customer-first mindset and ability to manage people and processes.

Responsibilities

• Oversee daily Service Department operations, workflow, and scheduling.
• Lead, coach, and develop Service Department staff to meet performance and customer-service goals.
• Monitor technician productivity, quality, and department profitability.
• Ensure professional, timely communication with customers throughout repairs.
• Support and maintain Ford service programs and standards.

Skills

Leadership

Communication

People management

Customer focus

Job description

Lakeside Ford | Service Manager | Opened on 08/31/2026 | Pay rate: $80000-120000 per year

Lakeside Ford is seeking an experienced and motivated Service Manager to lead and oversee the day-to-day operations of our Service Department. This position is responsible for delivering an exceptional customer experience while ensuring the department operates efficiently, profitably, and in accordance with Ford Motor Company standards.

The Service Manager will lead and support service advisors, technicians, and service support staff while managing workflow, scheduling, productivity, repair quality, and customer communication. The successful candidate will build a positive, accountable team environment and work closely with Parts, Sales, and Management to ensure a seamless dealership operation.

Key Responsibilities:

• Oversee daily Service Department operations, workflow, and scheduling.
• Lead, coach, and develop Service Department employees to achieve performance and customer-service objectives.
• Monitor technician productivity, efficiency, quality of work, and overall department performance.
• Ensure customers receive professional, timely, and transparent communication throughout the repair process.
• Handle customer concerns and resolve service issues professionally and effectively.
• Maintain high standards for repair quality, safety, cleanliness, and compliance.
• Monitor departmental sales, gross profit, expenses, and overall profitability.
• Work closely with the Parts Department to ensure efficient repair order flow and parts availability.
• Ensure warranty and internal repair procedures are completed accurately and in accordance with Ford requirements.
• Support and maintain Ford service programs, processes, and customer satisfaction standards.
• Review department performance metrics and identify opportunities for improvement.
• Maintain a positive, professional, and team-oriented work environment.
• Assist with recruitment, training, performance management, and employee development.
• Ensure all dealership policies, procedures, and applicable regulations are followed.

The ideal candidate will have strong leadership and communication skills, a customer-first mindset, sound automotive service knowledge, and the ability to effectively manage people, processes, and financial results. Previous automotive dealership service management experience is considered an asset.