KeyHolder

SNDL Inc.; Cambridge; On-site; CAD 35,000 - 50,000; Full time

Job summary

SNDL Inc. is seeking a Key Holder for their Value Buds Tri City Plaza location in Cambridge, Ontario. The ideal candidate has a passion for cannabis, excellent customer service skills, and enjoys engaging with customers. Responsibilities include ensuring store cleanliness, educating customers about products, and maintaining inventory.

This role requires a minimum of two years of customer service and retail experience, a high school diploma, and valid CannSell certification. Join our team and help create a welcoming atmosphere for all customers.

Qualifications

• Minimum 2 years of customer service experience.
• Minimum 2 years of retail and/or hospitality experience.
• Cannabis, liquor or healthcare experience is preferred.
• Must complete and pass a Criminal Record Check.

Responsibilities

• Greet customers and build relationships to understand their needs.
• Maintain cleanliness and ensure the store is well-groomed.
• Educate customers about cannabis products and consumption methods.
• Monitor inventory and restock products regularly.

Skills

Customer service skills

Problem-solving

Communication

Team player

Education

High School Diploma or equivalent

Valid CannSell certification

Job description

Key Holder

Based out of our Value Buds Tri City Plaza location, in Cambridge, ON, we are looking for experienced Keyholders who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip‑top shape, but they’ll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. We’re looking for go‑getters who love to meet new people and cultivate relationships and are excited to learn more about this up‑and‑coming industry.

Role And Responsibilities

Customer Offering

• Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
• Facilitate a welcoming and positive atmosphere for everyone in the store
• Educate customers about cannabis products, strains and consumption methods

Day to Day Operations

• Promote our culture and brand by participating in merchandising and promotional activities
• Work in partnership with Store Managers and other team members to generate sales.
• Maintain a high level of product and service knowledge; staying up‑to‑date with industry legislation, trends and new products
• Participate in routine store maintenance and ensure cleanliness is a priority
• Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
• Monitor inventory and re‑stock products regularly

Regulatory Adherence

• Comply with all OH&S (Occupational, Health, and Safety) policies and procedures
• Support and promote Nova Cannabis’s and AGCO’s (Alcohol and Gaming Commission of Ontario) social responsibility programs
• Comply with Nova Cannabis’s policies, standard operating procedures, and practices

Experience and Qualifications

• Minimum 2 years of customer service experience
• Minimum 2 years of retail and/or hospitality experience
• Cannabis, liquor or healthcare experience is preferred
• High School Diploma or equivalent
• Valid CannSell certification
• Must complete and pass a Criminal Record Check
• Working knowledge of regulations as it pertains to selling cannabis in Ontario

Personal Characteristics and Requirements

• Excellent customer service skills; positive attitude, charismatic, very comfortable engaging with customers
• Ability to think on your feet and creatively problem solve
• Open‑minded and constantly identifying ways to improve
• Passionate about creating a positive, memorable, and tailored experience for every customer
• Excellent communication skills (written and verbal) and a professional demeanor
• Team player who is passionate about supporting the overall success of the business
• Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
• Responsible and reliable
• Must be 19 years of age or older
• Must have reliable transportation to commute to/from work