Key Holder

The Herb Co; Vancouver; On-site; CAD 31,684 - 34,440; Full time

Benefits offered by this job

Flexible schedule

Store discount

Job summary

The Herb Co. in Vancouver is hiring a Supervisor / Keyholder to support daily store operations and provide exceptional customer service. You will open and close the store, assist with inventory, and coach a growing team in a fast-paced cannabis retail environment.

We value ownership, lead-by-example attitude, and passion for cannabis education. This full-time role offers growth opportunities, a competitive wage, and a collaborative culture located in Vancouver.

Qualifications

• Experience in cannabis retail or retail leadership preferred.
• Leadership or keyholder experience is an asset.
• Strong communication and problem-solving skills.
• Ability to work independently and make decisions.
• Excellent organization and attention to detail.

Responsibilities

• Support daily store operations and customer service.
• Open and close the store according to procedures.
• Assist with inventory, receiving, cycle counts, and stock organization.
• Ensure compliance with provincial regulations and policies.
• Support hiring, onboarding, and training of staff.
• Coach and develop team members.
• Assist with merchandising and product displays.
• Maintain a positive, professional store culture.
• Assist management with reporting and audits.

Skills

Leadership

Customer service

Communication

Problem solving

Organizational skills

Attention to detail

Independent work

Job description

About Us

The Herb Co. is a new independent cannabis retailer opening in Vancouver with a focus on quality, freshness, education, and craft cannabis. We are building a team that values strong customer service, product knowledge, accountability, and continuous growth. As we prepare for launch, we are looking for a Supervisor / Keyholder to help support daily operations, lead by example, and grow with the company.

Responsibilities

• Support daily store operations and customer service.
• Open and close the store according to company procedures.
• Assist with inventory management, receiving, cycle counts, and stock organization.
• Ensure compliance with all provincial regulations and company policies.
• Support hiring, onboarding, and training of staff.
• Coach and develop team members.
• Assist with merchandising and product displays.
• Help maintain a positive and professional store culture.
• Support management with reporting, inventory audits, and operational tasks.

Qualifications

• Previous cannabis retail experience preferred.
• Previous leadership, keyholder, or management experience considered an asset.
• Strong communication and problem‑solving skills.
• Comfortable working independently and making decisions.
• Strong organizational skills and attention to detail.

What We're Looking For

• Takes ownership of their work.
• Leads by example.
• Enjoys developing people.
• Is passionate about cannabis and customer education.
• Wants to grow alongside an expanding company.

Compensation

Competitive wage based on experience, growth opportunities, and future leadership opportunities within the company. Pay: $23.00-$25.00 per hour.

Benefits

• Flexible schedule.
• Store discount.

Work Location

In person.