Dispensary Sales Associate (P/T)

True North Construction Company; Kitchener; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Training programs

Advancement opportunities

Inclusive team environment

Job summary

True North Cannabis Co. is seeking an energetic retail associate to support cannabis and vape sales with a strong commitment to customer experience. You will verify age, provide product knowledge, and drive sales while upholding store policies and regulatory requirements.

The role includes keyholder duties, cash handling, and a collaborative team approach to maximize revenue. Prior leadership experience and a CannSell credential are valued assets.

Qualifications

• Must be 19 years of age or older.
• Valid CannSell Certification required (must be provided prior to start date).
• 1+ years of retail or customer service experience, preferably in a regulated industry.
• Experience handling cash and operating a POS system.
• Previous keyholder or leadership experience is an asset.
• Strong communication, organization, and problem-solving skills.
• Reliable, responsible, and able to work independently or as part of a team.
• Open to feedback and committed to continuous improvement.

Responsibilities

• Welcome and assist all customers with professionalism and warmth.
• Provide accurate, helpful product knowledge for vape/tobacco and cannabis offerings.
• Ensure a high level of customer engagement, suggestive selling, and product education.
• Respond with urgency and courtesy to emphasize guest service as a top priority.
• Upsell and cross-sell products to achieve personal and store sales goals.
• Work collaboratively with management and sales team to maximize revenue.
• Handle customer feedback or concerns in a professional, service-oriented manner.
• Open and close the store in accordance with security and operational procedures.
• Perform end-of-day cash reconciliation and reporting.
• Lead the sales floor in the absence of a manager and delegate tasks appropriately.
• Ensure adherence to store policies and safety protocols during shifts.

Skills

Customer service

Cash handling

POS system

Leadership experience

Communication

Education

CannSell Certification

Tools

POS system

Job description

This dynamic role supports both Nicotine vape and cannabis retail operations, while also fulfilling responsibilities during keyholder shifts. The ideal candidate brings energy, integrity, and a passion for delivering exceptional customer experiences while adhering to provincial regulations and store policies.

• Welcome and assist all customers with professionalism and warmth
• Provide accurate, helpful product knowledge for both vape/tobacco and cannabis offerings
• Ensure a high level of customer engagement, suggestive selling, and product education
• Demonstrate that guest service is the top priority by responding with urgency and courtesy
• Confidently upsell and cross-sell products to achieve personal and store sales goals
• Work collaboratively with the management and sales team to maximize revenue
• Handle customer feedback or concerns in a professional, service-oriented manner

Store Operations & Compliance

• Ensure proper age verification (19+) for all customers in accordance with AGCO and Smoke-Free Ontario Act regulations
• Follow all compliance procedures for cannabis and tobacco product handling, display, and sales
• Maintain store cleanliness and participate in daily cleaning, restocking, and general upkeep
• Support with inventory control, including receiving shipments, organizing stock, and rotating product
• Participate in store events, safety inspections, and internal audits

Keyholder Duties (as assigned)

• Open and close the store in accordance with security and operational procedures
• Perform end-of-day cash reconciliation and reporting
• Lead the sales floor in the absence of a manager and delegate tasks appropriately
• Ensure adherence to all store policies and safety protocols during your shift
• Act as a point of contact for staff and customers during keyholder shift

Qualifications:

• Must be 19 years of age or older
• Valid CannSell Certification required (must be provided prior to start date)
• 1+ years of retail or customer service experience, preferably in a regulated industry
• Experience handling cash and operating a POS system
• Previous keyholder or leadership experience is an asset
• Strong communication, organization, and problem-solving skills
• Reliable, responsible, and able to work independently or as part of a team
• Open to feedback and committed to continuous improvement
• 2

Physical Requirements:

• Ability to stand for 8–10 hours per shift on tiled surfaces
• Frequent reaching, bending, and lifting boxes of stock (up to 40 lbs)
• Comfortable working in a fast-paced, regulated retail environment

Why Work With Us?

• Be part of a leading company in Ontario’s cannabis and vape retail industry
• Employee discounts, training, and internal advancement opportunities
• Inclusive, team-focused environment with a growth mindset
• Play a key role in shaping the customer experience and daily operations

Benefits

• Health Benefits

Our operating hours are 7 days a week and may range from 9am to 8:30pm Part-time hours range : 00- 31 hours per week Full- time hours range : 32 – 44 hours per week Job Types: Full-time, Part-time, Permanent

True North Cannabis Co. & Associated Companies is proud to be an Equal Opportunity Employer. We are committed to employment equity and encourage all qualified individuals, including women, persons with disabilities, visible minorities, and Aboriginal Peoples to apply for our career opportunities. We do not use artificial intelligence (AI) or automated decision-making tools to screen, assess, or eliminate candidates during the hiring process. All applications are reviewed and evaluated by real people. Your personal information will be handled in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Ontario Human Rights Code. Please notify us as soon as possible should you require any assistance during the recruitment process.