Key Holder - Portage Ave

The Joint Cannabis; Winnipeg; On-site; CAD 17,000 - 25,000; Part time

Job summary

The Joint Cannabis in Winnipeg, Manitoba is seeking a part-time Key Holder to deliver exceptional guest experiences while keeping store operations running smoothly. You will support opening/closing procedures, inventory accuracy, and compliance with company standards in a fast-paced retail setting.

Responsibilities include assisting customers with product knowledge, managing cash, and ensuring a clean, safe store environment.

Qualifications

• Retail experience is required.
• Industry experience in cannabis is an asset.
• Supervisory experience in retail is preferred.
• Ability to delegate and take ownership.
• Excellent interpersonal and customer service abilities.
• Great time management and prioritization skills.

Responsibilities

• Greet customers and create a welcoming shopping experience.
• Provide product knowledge and assist with selections.
• Ensure opening and closing procedures are completed accurately.
• Handle cash transactions and maintain accuracy in financial processes.
• Maintain a clean, organized, and safe store environment.
• Assist with merchandising and promotional activities to keep displays fresh.
• Monitor inventory levels and process orders for stock counts.
• Support e-commerce operations including order fulfillment and packaging.
• Uphold company standards and comply with policies and procedures.
• Maintain cannabis product knowledge and stay informed about trends.
• Represent the brand professionally with a positive attitude and appearance.
• Perform other operational tasks to support store success.

Skills

Retail experience

Cannabis industry

Supervisory experience

Delegation

Customer service

Time management

Multi-location availability

Flexible scheduling

Education

Provincial Cannabis Certification

Criminal Background Check

Job description

Job Overview

As a Key Holder, you’ll be the key player in creating an exceptional guest experience while keeping store operations running smoothly. From opening and closing procedures to maintaining accurate inventory and ensuring compliance with company standards, you’ll make sure every detail is handled with care. This role is perfect for someone who loves retail, thrives in a fast-paced setting, and takes pride in operational excellence.

Core Responsibilities

• Greet customers warmly and create a welcoming, positive shopping experience.
• Provide exceptional customer service; answer questions, offer product knowledge, and assist with selections.
• Ensure all opening and closing procedures are completed accurately and efficiently.
• Handle cash transactions and maintain accuracy in all financial processes.
• Maintain a clean, organized, and safe store environment at all times.
• Assist with merchandising and promotional activities to keep displays fresh and engaging.
• Monitor inventory levels, process orders, and ensure accurate stock counts.
• Support e-commerce operations, including order fulfillment and packaging.
• Uphold company standards and ensure compliance with all policies and procedures.
• Maintain a high level of cannabis product knowledge and stay informed about new products and trends.
• Represent the brand professionally with a positive attitude and polished appearance.
• Perform other operational tasks as required to support the store’s success.

Qualifications

• Retail experience required
• Industry experience is an asset
• Supervisory experience in a retail environment preferred
• Ability to delegate and take ownership
• Excellent interpersonal and customer service abilities
• Great time management and prioritization skills
• Must be 19+
• Current & valid Provincial Cannabis Certification
• Ability to provide a current Criminal Background Check
• Availability to work at two or more locations
• Flexible availability, including closing shifts and weekends

Working Conditions

• Ability to remain on your feet for extended periods during shifts
• Comfortable lifting and moving items up to 25 pounds as needed
• Flexibility to work additional hours or overtime when required

Hours: Must be available between 6:15 AM - 12:30 AM, Monday to Sunday

Job Type: Part-time