Key Holder

The Joint Cannabis; Winnipeg; On-site; CAD 21,000 - 28,000; Part time

Job summary

The Joint Cannabis is seeking a part-time Key Holder to ensure a superior guest experience while keeping store operations running smoothly in Winnipeg. You will help with opening/closing, inventory accuracy, cash handling, and brand compliance.

You will bring retail experience, strong customer service, and supervisory skills to a fast-paced environment. Must have 19+ with Provincial Cannabis Certification and be able to work at multiple locations, including weekends.

Qualifications

• Retail experience required.
• Industry experience is an asset.
• Supervisory experience in retail preferred.
• Ability to delegate and take ownership.
• Excellent interpersonal and customer service abilities.
• Great time management and prioritization skills.
• Must be 19+.
• Current & valid Provincial Cannabis Certification.
• Ability to provide a current Criminal Background Check.
• Availability to work at two or more locations.
• Flexible availability, including closing shifts and weekends.

Responsibilities

• Greet customers warmly and create a welcoming, positive shopping experience.
• Provide exceptional customer service; answer questions, offer product knowledge, and assist with selections.
• Ensure all opening and closing procedures are completed accurately and efficiently.
• Handle cash transactions and maintain accuracy in all financial processes.
• Maintain a clean, organized, and safe store environment at all times.
• Assist with merchandising and promotional activities to keep displays fresh and engaging.
• Monitor inventory levels, process orders, and ensure accurate stock counts.
• Support e-commerce operations, including order fulfillment and packaging.
• Uphold company standards and ensure compliance with all policies and procedures.
• Maintain a high level of cannabis product knowledge and stay informed about new products and trends.
• Represent the brand professionally with a positive attitude and polished appearance.
• Perform other operational tasks as required to support the store’s success.

Skills

Interpersonal skills

Customer service

Time management

Ability to delegate

Supervisory experience

Education

Provincial Cannabis Certification

Job description

Job Overview

As a Key Holder, you’ll be the key player in creating an exceptional guest experience while keeping store operations running smoothly. From opening and closing procedures to maintaining accurate inventory and ensuring compliance with company standards, you’ll make sure every detail is handled with care. This role is perfect for someone who loves retail, thrives in a fast-paced setting, and takes pride in operational excellence.

Core Responsibilities

• Greet customers warmly and create a welcoming, positive shopping experience.
• Provide exceptional customer service; answer questions, offer product knowledge, and assist with selections.
• Ensure all opening and closing procedures are completed accurately and efficiently.
• Handle cash transactions and maintain accuracy in all financial processes.
• Maintain a clean, organized, and safe store environment at all times.
• Assist with merchandising and promotional activities to keep displays fresh and engaging.
• Monitor inventory levels, process orders, and ensure accurate stock counts.
• Support e-commerce operations, including order fulfillment and packaging.
• Uphold company standards and ensure compliance with all policies and procedures.
• Maintain a high level of cannabis product knowledge and stay informed about new products and trends.
• Represent the brand professionally with a positive attitude and polished appearance.
• Perform other operational tasks as required to support the store’s success.

Qualifications

• Retail experience required
• Industry experience is an asset
• Supervisory experience in a retail environment preferred
• Ability to delegate and take ownership
• Excellent interpersonal and customer service abilities
• Great time management and prioritization skills
• Must be 19+
• Current & valid Provincial Cannabis Certification
• Ability to provide a current Criminal Background Check
• Availability to work at two or more locations
• Flexible availability, including closing shifts and weekends

Working Conditions

• Ability to remain on your feet for extended periods during shifts
• Comfortable lifting and moving items up to 25 pounds as needed
• Flexibility to work additional hours or overtime when required

Hours: Must be available between 6:15 AM – 12:30 AM, Monday to Sunday

Job Type: Part-time