Key Account Manager

Vestis Corporation; Toronto; On-site; CAD 85,000 - 90,000; Full time

Job summary

Vestis Corporation is seeking a Key Account Manager, Strategic Accounts in Canada to lead growth within an assigned portfolio of strategic customers. You will nurture relationships, manage renewals, and position Canadian Linen as a market leader in uniform and dust control services.

The role requires strong customer service, excellent communication, and the ability to travel up to 40%. A Bachelor’s in Business is preferred, with 3+ years in B2B sales or account management.

Qualifications

• 3+ years in B2B sales or account management.
• Experience in service industry or operations is a plus.
• Willingness to travel up to 40%.
• Valid driver's license and ability to pass background check.

Responsibilities

• Maintain and grow rental sales, direct sales, and customer retention within the assigned account portfolio.
• Create, build, and maintain positive business relationships with existing customers.
• Position Vestis/Canadian Linen as the market leader and total solutions provider for uniform and dust control services to Strategic Accounts.
• Manage the renewal process in a timely and proactive manner.
• Analyze reports and present status of new and lost business, as well as shrinkage or growth during monthly operating reviews.
• Manage and communicate contract expiration dates for Key Account locations currently under contract with competitors to the Vestis/Canadian Linen Sales Organization and Operations teams, enabling timely sales activities.
• Develop and implement strategies to increase sales, product penetration, and profitability within existing Regional, Multi-Location, and Single-Location Strategic Accounts.
• Build strong relationships with Market Center Operations teams and corporate support staff.
• Fully comply with Vestis/Canadian Linen contract renewal policies and procedures.
• Support an environment of continuous, mutually beneficial improvement by making recommendations and implementing beneficial changes where possible.
• Ensure a high level of customer satisfaction and ethical conduct when doing business with our customers.
• Position requires up to 40% travel.

Skills

Customer service

Communication

Time management

Analytical skills

Risk management

Driver's license

Education

Bachelor's degree in Business

Job description

We have an opening for a Key Account Manager, Strategic Accounts within our Canadian Linen Operations.

Responsibilities

• Maintain and grow rental sales, direct sales, and customer retention within the assigned account portfolio.
• Create, build, and maintain positive business relationships withexisting customers.
• Position Canadian Linen as the market leader and total solutions provider for uniform and dust control services to existing Regional, Multi-Location, and Single-Location Strategic Accounts.
• Manage the renewal process in a timely and proactive manner.
• Analyze reports and present the status of new and lost business, as well as shrinkage or growth within the assigned account portfolio, during monthly operating reviews.
• Manage and communicate contract expiration dates (CXDs) for Key Account locations currently under contract with competitors to the Vestis/Canadian Linen Sales Organization and Operations teams, enabling timely sales activities.Provide progress reports and conduct competitive pricing research as required.
• Develop and implement strategies to increase sales, product penetration, and profitability within existing Regional, Multi-Location, and Single-Location Strategic Accounts.
• Build strong relationships with Market Center Operations teams and corporate support staff.
• Fully comply with Vestis/Canadian Linen contract renewal policies and procedures.
• Support an environment of continuous, mutually beneficial improvement by making recommendations and implementing beneficial changes where possible.
• Ensure a high level of customer satisfaction and ethical conduct when doing business with our customers.
• Position requires up to 40% travel.

Qualifications

• EDUCATION: ABachelor's Degree in Business is preferred but not required.
• EXPERIENCE: A minimum of 3 years of successful B2B customer-facing experience in sales, account management and/or operations.

Knowledge, Skills & Abilities

• Demonstrated ability to deliver a high level of service excellence and customer satisfaction.
• Excellentverbal and written communication skills.Highly organized with strong time-management skills.
• Stronganalytical, problem-solving, and conflict-resolution skills, with the ability to anticipate challenging situations, bring them under control, and mitigate potential contract-related risks.
• Must possess a valid driver's license.
• Must successfully complete a criminal background check.

Compensation: The salary rate that Canadian Linen and Uniform Service reasonably expects to pay for this position ranges from $85,000-$90,000 per year depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission.