Key Account Manager

DHL Germany; Montreal; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Business Development Key Account Manager to manage and grow strategic national and global accounts. This role involves developing strategic account plans, building strong relationships with key stakeholders, and providing innovative logistics solutions. Join a diverse and inclusive culture that promotes growth and development while working in a flexible, hybrid environment. If you have a proven track record in key account management and are passionate about delivering excellence in logistics, this opportunity is perfect for you!

Benefits

Comprehensive benefits program

Flexible work environment

Diverse and inclusive culture

On-the-job training and certification opportunities

Qualifications

• 5+ years in key account management with a focus on automotive.
• Strong communication and negotiation skills are essential.

Responsibilities

• Develop and execute strategic account plans to maximize opportunities.
• Build strong relationships with key stakeholders at customer organizations.

Skills

Key Account Management

Bilingual Communication

Negotiation Skills

Analytical Skills

Problem-Solving Skills

Education

Bachelor's Degree

Tools

MS Office (PowerPoint, Excel)

Job description

Step into the Future with DHL Global Forwarding!

DHL Global Forwarding (DGF) is currently seeking a bilingual highly motivated and experienced Business Development Key Account Manager! As a Key Account Manager, you will be responsible for managing and growing strategic national and global accounts.

If you are a dynamic and results-oriented professional with experience in managing national or global customers, including experience in automotive, we would love to hear from you! Join our team at DHL Global Forwarding and contribute to our success in delivering world-class logistics solutions to our valued customers.

IN THIS JOB YOU WILL:

1. Develop and execute strategic account plans to maximize business opportunities and achieve sales targets.
2. Build and maintain strong relationships with key stakeholders at customer organizations, including procurement managers, supply chain directors, and executives.
3. Identify and understand customer needs, and proactively provide innovative logistics solutions to meet those needs.
4. Collaborate with internal teams such as operations, customer service, and pricing to ensure smooth execution of customer requirements.
5. Conduct regular business reviews with customers to assess performance, address any concerns, and identify growth opportunities.
6. Stay updated on industry trends, market conditions, and competitors' activities to identify potential risks and opportunities.
7. Prepare and deliver professional presentations and proposals to clients, showcasing DGF's capabilities and value proposition.
8. Collect relevant customer information for the RFI/RFP/RFQ and prepare documents for customer implementation to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's).

YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS:

1. Minimum of 5 years of experience in key account management.
2. Strong knowledge of the automotive market, including key players, industry regulations, and logistics requirements.
3. Proven track record of successfully managing large-scale accounts and achieving sales targets.
4. Excellent bilingual communication and negotiation skills, with the ability to build and maintain strong relationships with customers.
5. Strong analytical and problem-solving skills, with a strategic mindset.
6. Proficiency in MS Office applications, particularly PowerPoint and Excel.
7. Domestic and international travel as required.

YOU’LL BE REWARDED IN MANY WAYS, SUCH AS:

1. Belong to a diverse and dynamic culture that promotes inclusion, growth, and development.
2. Participate in comprehensive compensation, benefits, and work perk programs.
3. Enjoy a flexible, hybrid work environment.

The Freight Forwarding experts since 1815. DHL Global Forwarding, Freight (DGFF) is part of Deutsche Post DHL Group with over 43,000 employees in 101 countries. Our air, ocean, and overland freight forwarding services include standardized transport as well as multimodal and sector-specific solutions, together with individualized industrial projects.

We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds. DHL is an equal opportunity employer and believes we will gain, through the recruitment and development of staff who represent the broad diversity of the Canadian workforce. Diversity enriches our workplace, drives our success, and helps us deliver excellence.

We are recognized as a Global Top Employer with 6 regions and 35 countries. Through our people practices, we help our forwarders realize their full potential by accessing in-site training programs, an online platform portal, loads of on-the-job training, and the chance to gain certifications for your role.

DHL Global Forwarding will only employ those who are legally authorized to work in Canada. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role. All candidates are required to provide proof of COVID-19 vaccination to be eligible for hire.

Follow us on social media to learn more about our business and culture:

DHL Global Forwarding on LinkedIn | DHL Freight on LinkedIn