Technical Key Account Manager (TKAM)

CTH Instruments; Dartmouth; Remote; CAD 70,000 - 90,000; Full time

Job summary

CTH Instruments is looking for a Technical Key Account Manager to foster relationships with key clients and ensure exceptional service delivery. This remote role offers competitive salaries and benefits, requiring a Mechanical Engineering background and experience in technical sales. Strong communication and strategic skills are vital for success in enhancing customer satisfaction and driving growth.

Benefits

Remote work, home office-based role

Competitive salary and performance-based bonuses

Paid vacation

Employee benefits

Qualifications

• Technical Account Management or similar experience, required.
• Strong technical expertise and communication skills important.
• Experience in industrial sales preferred.

Responsibilities

• Build and maintain relationships with key accounts.
• Identify new business opportunities and drive sales.
• Provide expert guidance and track account performance.

Skills

Key Account Management

Relationship Management

Sales

Technical Knowledge

Communication

Education

Mechanical Engineering Technology diploma

Tools

MS Business Central

project management tools

Job description

Are you a tech-savvy relationship builder with a passion for client success? Do you thrive in fast-paced environments where strategic thinking meets technical expertise? If so, we want you to join our team!

CTH Instruments is seeking a Technical Key Account Manager (TKAM) to join us in our growing company.

The TKAM plays a crucial role in fostering and maintaining strong partnerships with key clients. This position involves understanding clients' technical requirements, ensuring seamless delivery of products and services, and providing ongoing support. The ideal candidate will combine technical expertise with strategic account management skills to enhance customer satisfaction and drive business growth.

What you'll do

• Build and maintain strong relationships with key accounts.
• Identify new business opportunities and drive sales efforts.
• Act as the primary technical resource, providing expert guidance to clients.
• Collaborate with internal teams to ensure seamless service delivery; bring client feedback to the team to inform product development and service enhancements.
• Track account performance, analyze data, and improve customer success strategies.
• Lead training sessions and create technical documentation and resources for clients.
• This position will require travel within Nova Scotia and New Brunswick to meet clients, attend industry events, and factory training.

What you'll need

• Mechanical Engineering Technology diploma or related diploma, or an equivalent combination of education and experience from a recognized educational institution.
• Experience in Technical Account Management or similar customer-facing roles, preferably in industrial sales.
• Strong technical expertise and aptitude to understand our solutions.
• Exceptional communication and relationship-building skills.
• Strategic thinker with a customer-focused mindset.
• Ability to manage multiple projects while working collaboratively across teams.
• Familiarity with MS Business Central and project management tools would be considered an asset.

Core Skills

Key Account Management, Relationship Management, Sales, Technical Knowledge

A little bit about us

CTH Instruments Ltd.

At CTH Instruments Ltd., we pride ourselves on being a well-known distributor of quality engineered products throughout Atlantic Canada.

Interested in working with us?

• Remote work, home office-based role
• Competitive salary and performance-based bonuses
• Paid vacation
• Employee benefits

If the idea of combining your relationship-building skills with your technical expertise sounds exciting, apply now!

All applicants must be legally authorized to work in Canada.

If you require accommodation during the recruitment process, please contact emailprotected.

Required Experience: Manager

Key Skills: IT Hardware, Ado, Agriculture, Market Research, Art and Craft

Employment Type: Full-Time

Experience: years

Vacancy: 1

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