Kettle Counter Lead - Temporary

TSA The Salvation Army TSA; Westbank First Nation #9; On-site; CAD 25,000 - 36,000; Full time

Job summary

The Salvation Army Okanagan Central is seeking a Kettle Assistant for the Christmas Kettle Campaign, a short-term contract overseeing kettle counting, deposits, and statistics for each location.

You will train and supervise volunteers, ensure secure cash handling, and coordinate deposits with Brinks pickup when needed.

Qualifications include high school, 1 year customer service, and money handling experience; valid driver’s license and reliable vehicle are required.

Qualifications

• Some high school coursework; completion of high school is an asset.
• A minimum of one year of related experience or working in customer service.
• Money handling experience is an asset.
• Related experience is an asset.

Responsibilities

• Attend a day of training/orientation on The Salvation Army and the Christmas Kettle Campaign.
• Ensure all Kettle donations are securely handled in strict adherence to cash handling policies and procedures.
• Lead and assist in the counting of kettle donations.
• Prepare deposits and arrange safe transport to bank and Brinks pickup service as needed.
• Record campaign results and communicate with relevant staff.
• Supervise and train volunteers, including scheduling and timesheet submission.
• Recruit volunteers and support onboarding and training.
• Respond to volunteer questions and maintain confidentiality where required.

Skills

Customer service

Communication

Data entry

Microsoft 365

Education

High school diploma

Tools

Driver’s Abstract

Driver’s license

Job description

Who We Are

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POsition Purpose summary: The Salvation Army Christmas Kettle Campaign is part of a century old tradition to contribute towards building strong communities by helping TSA to give hope to others. The Kettle Assistant position is a short-term contract position. The successful candidate is responsible for the oversight of kettle counting, preparing deposits and filling out statistics for each Kettle location.

Key Responsibilities

• Attend a day of training/orientation on The Salvation Army and the Christmas Kettle Campaign
• Ensure all Kettle donations are securely handled in strict adherence to cash handling policies and procedures.
• Lead and assist in the counting of kettle donations
• Prepare deposits and assure safe transport to bank and/or arrange for Brinks p/u service
• Record Kettle Campaign results in the Kettle Deposit Summary and send copies to appropriate personnel.
• Communicate daily issues and supply deficiencies to Business & HR Administrative Assistant
• Provide training to and the orientation of volunteers assuring proper handling of Kettle donations and counting procedures as required
• Schedule, supervise, support and assign Kettle counting volunteers throughout the Campaign
• Participate in the recruitment of new volunteers
• Ensure timesheets and mileage reports are submitted accurately and timely (bi-weekly basis)
• Respond to questions/queries from volunteers.
• Perform other job-related duties as assigned.

Finacial AND MATERIALS MANAGEMENT

• Collect donations in accordance to policies and procedures ensuring donations are always kept secure.

Working Conditions

• Work environment is a typical office environment and typically in malls/stores

Qualifications

• Some high school coursework, completion of high school is an asset
• A minimum of one year of related experience or working in customer service
• Money handling experience is an asset
• Related experience is an asset.

Skills / Capabilities

• Must have a solid understanding of basic to intermediate computer operation including Microsoft 365 programs, data entry, internet browsers, and some file management and ability to create reports.
• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Be a positive and outgoing representative of The Salvation Army Okanagan Central Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Ability to provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required, including Child Check (if appropriate).
• A Driver’s Abstract that is satisfactory to The Salvation Army, in its sole discretion, is required
• Valid driver’s license and a reliable vehicle required
• Excellent communication and interpersonal skills
• Enthusiastic Team Player with excellent communication and interpersonal skills
• Able to lift 9 to 12 kgs (20 – 25 lbs)
• Strong customer service skills; enjoy liaising and working with people of all ages and abilities
• Willingness to be flexible and work well under pressure with daily timelines and changing priorities
• Ability to maintain strict confidentiality in the handling of donor, volunteer, and organizational information

Compensation

The target hiring range for this position is $18.25 to $22.23 with a maximum of $26.20. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Culture and Benefits

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.