Kettle Counter Lead - Temporary

The Salvation Army in Canada; Kelowna; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Accommodation assistance

Job summary

The Salvation Army Okanagan Central is looking for a Kettle Assistant to support the Christmas Kettle Campaign in Kelowna. This short-term contract role involves overseeing kettle counting, preparing deposits, and recording campaign results while training and supervising volunteers.

Ideal candidates have customer service experience, basic cash handling skills, and a willingness to work in a mall/offices environment.

Qualifications

• High school coursework; completing high school is an asset.
• Minimum 1 year of related experience or customer service.
• Money handling experience is an asset.
• Ability to lift 9–12 kg (20–25 lbs).
• Valid driver’s license and a reliable vehicle; driver’s abstract may be required.

Responsibilities

• Attend training/orientation on The Salvation Army and the Christmas Kettle Campaign.
• Ensure all kettle donations are securely handled per policies.
• Lead and assist in counting kettle donations.
• Prepare deposits and arrange for secure transport to bank or Brinks pickup.
• Record campaign results and report to appropriate personnel.
• Communicate daily issues and supply deficiencies to the supervisor.
• Provide training to and orientation of volunteers for proper handling and counting.
• Schedule and supervise kettle counting volunteers across the campaign.
• Participate in recruiting new volunteers.
• Ensure timesheets and mileage reports are submitted timely; respond to questions from volunteers.
• Perform other duties as assigned.

Skills

Customer service

Communication

Team player

Adaptability

Cash handling

Education

High school coursework

Tools

Microsoft 365

Data entry

Report creation

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POsition Purpose summary:

The Salvation Army Christmas Kettle Campaign is part of a century old tradition to contribute towards building strong communities by helping TSA to give hope to others. The Kettle Assistant position is a short-term contract position. The successful candidate is responsible for the oversight of kettle counting, preparing deposits and filling out statistics for each Kettle location.

KEY RESPONSIBILITIES:

Incumbent may perform all, some, or similar range of duties as below.

- Attend a day of training/orientation on The Salvation Army and the Christmas Kettle Campaign

- Ensure all Kettle donations are securely handled in strict adherence to cash handling policies and procedures.

- Lead and assist in the counting of kettle donations

- Prepare deposits and assure safe transport to bank and/or arrange for Brinks p/u service

- Record Kettle Campaign results in the Kettle Deposit Summary and send copies to appropriate personnel.

- Communicate daily issues and supply deficiencies to Business & HR Administrative Assistant

- Provide training to and the orientation of volunteers assuring proper handling of Kettle donations and counting procedures as required

- Schedule, supervise, support and assign Kettle counting volunteers throughout the Campaign

- Participate in the recruitment of new volunteers

- Ensure timesheets and mileage reports are submitted accurately and timely (bi-weekly basis)
- Respond to questions/queries from volunteers.
- Perform other job-related duties as assigned.

FINANCIAL AND MATERIALS MANAGEMENT:

• Collect donations in accordance to policies and procedures ensuring donations are always kept secure.

Working Conditions:

• Work environment is a typical office environment and typically in malls/stores

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

Education and experience Qualifications:

Qualifications and education requirements:

- Some high school coursework, completion of high school is an asset

Experience:

• A minimum of one year of related experience or working in customer service
• Money handling experience is an asset
• Related experience is an asset.

Skills/capabilities

• Must have a solid understanding of basic to intermediate computer operation including Microsoft 365 programs, data entry, internet browsers, and some file management and ability to create reports.
• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Be a positive and outgoing representative of The Salvation Army Okanagan Central
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Ability to provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required, including Child Check (if appropriate).
• A Driver’s Abstract that is satisfactory to The Salvation Army, in its sole discretion, is required
• Valid driver’s licence and a reliable vehicle required
• Excellent communication and interpersonal skills
• Enthusiastic Team Player with excellent communication and interpersonal skills
• Able to lift 9 to 12 kgs (20 – 25 lbs)
• Strong customer service skills; enjoy liaising and working with people of all ages and abilities
• Willingness to be flexible and work well under pressure with daily timelines and changing priorities
• Ability to maintain strict confidentiality in the handling of donor, volunteer, and organizational information

Compensation:
The target hiring range for this position is $18.25 to $22.23 with a maximum of $26.20.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.