Kettle Counter Lead - Temporary

The Salvation Army in Canada; West Kelowna; On-site; CAD 2,480,000 - 3,058,000; Part time

Job summary

The Salvation Army Okanagan Central is seeking a Kettle Assistant for a short-term contract to oversee kettle counting, prepare deposits, and manage statistics for multiple kettle locations. The role includes training volunteers, scheduling, and ensuring secure cash handling in mall environments.

Qualifications include at least one year in customer service, basic computer skills with Microsoft 365, and the ability to lift moderate weights.

Qualifications

• Some high school coursework; completion of high school is an asset.
• A minimum of one year of related experience or working in customer service.
• Money handling experience is an asset.
• Related experience is an asset.

Responsibilities

• Attend training and orientation for The Salvation Army and the Christmas Kettle Campaign.
• Ensure all Kettle donations are securely handled according to cash handling policies.
• Lead and assist in counting kettle donations.
• Prepare deposits and arrange safe transport to bank or Brinks pickup.
• Record Kettle results and communicate with responsible personnel.
• Provide training and orientation to volunteers handling donations.
• Schedule and supervise kettle counting volunteers.
• Participate in recruiting new volunteers.
• Ensure timesheets and mileage reports are submitted on time.

Skills

Customer service

Communication

Team player

Confidentiality

Lifting ability

Education

High school coursework

Tools

Microsoft 365

Data entry

Report creation

Internet browsers

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary: The Salvation Army Christmas Kettle Campaign is part of a century old tradition to contribute towards building strong communities by helping TSA to give hope to others. The Kettle Assistant position is a short-term contract position. The successful candidate is responsible for the oversight of kettle counting, preparing deposits and filling out statistics for each Kettle location.

Key Responsibilities

• Attend a day of training/orientation on The Salvation Army and the Christmas Kettle Campaign
• Ensure all Kettle donations are securely handled in strict adherence to cash handling policies and procedures.
• Lead and assist in the counting of kettle donations
• Prepare deposits and assure safe transport to bank and/or arrange for Brinks p/u service
• Record Kettle Campaign results in the Kettle Deposit Summary and send copies to appropriate personnel.
• Communicate daily issues and supply deficiencies to Business & HR Administrative Assistant
• Provide training to and the orientation of volunteers assuring proper handling of Kettle donations and counting procedures as required
• Schedule, supervise, support and assign Kettle counting volunteers throughout the Campaign
• Participate in the recruitment of new volunteers
• Ensure timesheets and mileage reports are submitted accurately and timely (bi-weekly basis)
• Respond to questions/queries from volunteers.
• Perform other job-related duties as assigned.

Financial and Materials Management

• Collect donations in accordance to policies and procedures ensuring donations are always kept secure.

Working Conditions

• Work environment is a typical office environment and typically in malls/stores

Education and Experience Qualifications

• Some high school coursework, completion of high school is an asset

Experience

• A minimum of one year of related experience or working in customer service
• Money handling experience is an asset
• Related experience is an asset.

Skills/Capabilities

• Must have a solid understanding of basic to intermediate computer operation including Microsoft 365 programs, data entry, internet browsers, and some file management and ability to create reports.
• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Be a positive and outgoing representative of The Salvation Army Okanagan Central
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Ability to provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required, including Child Check (if appropriate).
• A Driver’s Abstract that is satisfactory to The Salvation Army, in its sole discretion, is required
• Valid driver’s license and a reliable vehicle required
• Excellent communication and interpersonal skills
• Enthusiastic Team Player with excellent communication and interpersonal skills
• Able to lift 9 to 12 kgs (20 - 25 lbs)
• Strong customer service skills; enjoy liaising and working with people of all ages and abilities
• Willingness to be flexible and work well under pressure with daily timelines and changing priorities
• Ability to maintain strict confidentiality in the handling of donor, volunteer, and organizational information

Compensation

The target hiring range for this position is $18.25 to $22.23 with a maximum of $26.20.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.