Kettle Coordinator

TSA The Salvation Army TSA; Huntsville; On-site; CAD 23,000 - 36,000; Part time

Benefits offered by this job

Health and dental benefits

Paid vacation and sick time

RRSPs

Opportunities to expand our skills and

Potential to experience flexibility at

Job summary

The Salvation Army is hiring a temporary Christmas Kettle Campaign Coordinator in Canada to oversee multiple kettle locations, manage volunteers, and ensure smooth operations during shifts. You will report to the Corps Officer and coordinate staffing, donations, and site logistics.

The role requires strong interpersonal skills, customer service experience, and the ability to handle cash, schedule shifts, and liaise with donors and staff. Local travel and mall/store environments are common.

Qualifications

• Excellent interpersonal and customer service abilities.
• Strong attention to detail and problem solving.
• Able to multi-task in a fast-paced office environment.
• Proficient in Word and Excel for documenting and reporting.
• Effective listening and communication with donors and volunteers.

Responsibilities

• Attend training and orientation for The Salvation Army and the Christmas Kettle Campaign.
• Organize and assign kettle workers; ensure staffing for each shift.
• Manage route logistics for kettle placements and supplies.
• Record weekly time sheets and ensure accuracy of data.
• Respond to donor questions about SA ministries and programs.
• Oversee scheduling and recruitment of kettle staff and volunteers.
• Maintain security of donations and ensure equipment is available at sites.

Skills

Interpersonal skills

Customer service

Attention to detail

Multi-tasking

Listening skills

Education

High school

Tools

Word

Excel

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Position Purpose Summary

The Salvation Army Christmas Kettle Campaign is part of a century old tradition to contribute towards building strong communities by helping TSA to give hope to others. The Christmas Kettle Coordinator position is a short-term contract position. The successful candidate is responsible for oversight of several Christmas Kettle locations in a given geographical zone area. Zone locations include shopping malls, grocery stores and retail outlets. They organize, direct, and supervise the work performed by Christmas Kettle Campaign Workers. They will also ensure adequate staffing is met prior to and during each shift.

Accountabilities

• Attend a day of training/orientation on The Salvation Army and the Christmas Kettle Campaign.
• Provide support in getting Kettles to zone locations prior to staff and/or volunteer’s arrival at Campaign onset.
• Ensure all Kettle donations are delivered to secure location at shift completion.
• Communicate daily issues and supply deficiencies to the supervisor.
• Orient and remind staff/volunteers on proper Kettle handling and duties as required.
• Supervise, support and assign (as required) staff and/or volunteers throughout the Campaign.
• Visit locations during shift changes and intermittently.
• Ensure timesheets and mileage reports are submitted accurately and timely (weekly basis).
• Remain at the Kettle for the full shift (until relieved), ensuring security of donations received.
• Respond to questions/queries from potential donors regarding SA ministries and programs.
• Promote, coordinate, and oversee the activities of Christmas Kettle Campaign Worker staff and/or volunteers.
• Oversee the operations of the Christmas Kettle campaign including scheduling of staff and/or volunteers.
• Will participate in recruitment of kettle worker staff and/or volunteers.
• Orientation and performance management of kettle worker staff and/or volunteers.
• Coordinate the schedule for kettle staff and/or volunteers and respond to emergency absences, etc.
• Foster and maintain positive working relationships with kettle sites.
• Coordinate the delivery and pick-up of kettles to/from sites daily, ensuring the security of donations; may deliver and pick-up kettles in an emergency situation.
• Host at a kettle as required ensuring necessary coverage for breaks, etc.
• Ensure that kettle locations have adequate supplies of literature etc.
• Record statistical data and prepare weekly time sheets as required.
• Post campaign; organize retrieval of all equipment/supplies from various kettle locations.
• Perform other related duties as required.

MANAGERIAL RESPONSIBILITY

• Reports directly to Corps Officer.
• Direct reports: n/a.
• Workflow coordinator for Christmas Kettle Workers.

FINANCIAL AND MATERIALS MANAGEMENT

• Collect donations and petty cash and ensure donations are always kept secure.

WORKING CONDITIONS

This is a temporary position. Shifts may include days, afternoons, evenings, weekend shifts, and split shifts, Monday through Saturday. Applicable shifts include a ½ hour unpaid meal break. Flexibility in scheduling is required, as the hours may increase as per operational requirements. Work environment is typically in malls/stores. Standing for long periods will be required and exposure to cold weather. Required to wear appropriate Salvation Army identification. Local travel is associated with this position.

Education, Qualifications and Certifications

• Some high school coursework, completion of high school is an asset.

Experience and Skilled Knowledge Requirements

• A minimum of one year of related experience or working in customer service.
• Money handling experience is an asset.
• Experience in office administration.
• Experience with general office equipment and must have strong skills and experience using word processing (WORD); spread sheet use (EXCEL).
• Valid Ontario Class "G" Driver's License, personal vehicle required and insurance, current copy of driver’s abstract for review and verification that is satisfactory to The Salvation Army, in its sole discretion, is required.

Skills and Capabilities

• Excellent interpersonal skills, integrity, and adaptability.
• Ability to multi-task and work well in a fast-paced office setting; attention to detail, problem solving and analytical skills.
• Ability to lift/move 9 to 12 kgs (20 - 25 lbs.).
• Enthusiastic Team Player with excellent communication and interpersonal skills.
• Strong customer service skills; enjoy liaising and working with people of all ages and abilities.
• Exhibit good listening skills, have strong oral/written communication skills.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Honest, courteous, and punctual; prepared to act in the best interest of employer.
• Represent the organization in a positive, professional, and engaging manner.
• Attentive listening skills for supervision, coaching, and conflict resolution.
• Ability to maintain strict confidentiality in the handling of donor, volunteer, and organizational information.
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Compensation

The target hiring range for this position is $17.60 to $21.84 with a maximum of $26.20. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Benefits and Perks

• Health and dental benefits
• Paid vacation and sick time
• RRSP’s
• Opportunities to expand our skills and advance our careers
• Potential to experience flexibility at work

Career and Culture

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.