Junior Service Advisor

El Gaucho Hospitality; Burlington; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Employer pension plan

Extended health benefits

Two weeks vacation

Job summary

Burlington Hyundai is seeking a Junior Service Advisor to join our on-site Service Department in Burlington. You will act as the go-to contact for customers, create work orders, and coordinate service appointments while upholding Hyundai standards.

You’ll work to provide accurate updates, support labor and parts sales, and ensure a smooth vehicle hand-off. Training and growth opportunities are available in a dynamic, customer-focused team.

Qualifications

• Customer-focused and able to build rapport with customers.

Responsibilities

• Greet customers in person and by phone with professionalism.

Skills

Customer service

Communication

Team player

Detail-oriented

Problem solving

Job description

Burlington Hyundai

Junior Service Advisor

Positions: 1 (new) Permanent Full Time

Location: Burlington, On Site

Drive your career forward with Burlington Hyundai — where people, purpose, and performance come together. Burlington Hyundai is urgently seeking two Service Advisors to join our Team! Join a Thriving Dealership That’s Redefining the Automotive Experience

Are you a natural connector who thrives in a fast-paced environment and loves helping people? Do you bring energy, professionalism, and a “let’s make it happen” mindset to every interaction? Burlington Hyundai is looking for a confident, customer-focused Service Advisors to support our growing Service Department.

Who We Are

We are a family-owned, proudly female-led dealership operated by graduates of the Georgian College Automotive School of Business. Our mission is simple: drive change and champion equality within the automotive industry.

From the shop floor to the showroom, we foster a culture built on:

• Inclusivity and empowerment
• Transparent communication
• Personalized service
• Growth, mentorship, and career advancement

Your voice matters here — and your career can truly flourish.

About the Position:

Service Advisors are the heartbeat of our Service Department, creating the kind of standout customer experience that keeps people coming back. You’re the go‑to expert and trusted guide, owning every touchpoint between our customers and the service team. With a sharp eye for detail and a passion for doing things right, you ensure every repair and maintenance job meets customer expectations, vehicle needs, and Hyundai’s high standards.

Duties & Responsibilities

• Greet customers in person and by phone with professionalism and care
• Create accurate work orders, confirm customer/vehicle info, and obtain signatures
• Complete walk‑around inspections with customers
• Book and manage service appointments
• Provide clear updates, timelines, and estimates throughout the repair process
• Support sales of labour, parts, and accessories to meet CSI and dealership goals
• Coordinate payment and smooth vehicle pick‑up
• Ensure vehicles are cleaned before delivery
• Maintain accurate records following privacy and dealership procedures
• Explain the Hyundai Canada Survey at pick‑up
• Follow up on recommended repairs, no‑shows, and rescheduled appointments
• Participate in Hyundai and in‑house training
• Build strong, positive customer relationships

Who You Are

• Customer-focused and competitive
• Strong communicator and team player
• Organized, detail‑oriented, and able to problem‑solve
• Patient, adaptable, and comfortable in a fast‑paced environment
• SERTI experience is an asset

Why You’ll Love Working With Us

• Competitive Salary PLUS Multiple Performance Based‑Bonuses
• Company Registered Pension Plan
• Two Weeks Vacation to Start!
• Extended Health Insurance Benefits
• Career Growth and Advancement Opportunities
• Supportive, Inclusive, and Modern Team Culture
• Ongoing Training and Development Programs
• Staff Events, BBQ’s and Food Trucks

Ready to Join a Team That’s Changing the Industry?

If you’re passionate about delivering exceptional customer experiences and want to grow your career in a supportive, forward-thinking environment, we want to hear from you.

Our Commitment to Equity

We are an equal opportunity employer committed to maintaining a diverse and inclusive workforce. Accommodations are available upon request throughout the recruitment process.

Applicants may be subject to a background check and must meet the security criteria designated for the position.

We utilize artificial intelligence (AI) in our recruiting process, including the creation of job postings and pre-screening assessments.

We thank all applicants for their interest. Only those selected for an interview will be contacted.