Junior IT Technician

Franklin Empire INC; Toronto; Hybrid; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Disability Insurance

Life Insurance

Vision Insurance

Corporate Events

Employee Assistance Program

Wellness Programs

Pension Plan

On-site parking

Hybrid work after probation

Job summary

Franklin Empire Inc. in Toronto is seeking a Junior IT Technician to support our branch's computer systems and users. You will install, test, and maintain hardware and software, troubleshoot issues, and assist in deploying new technologies.

The role requires a IT diploma (DEP/DEC/AEC) and experience with Windows, Office 365, Active Directory, and basic networking. Excellent communication and customer service skills are essential.

Qualifications

• DEP/DEC/AEC in computer science or related field.
• Experience installing and providing technical support for Windows OS, AD, Endpoint Management, TCP/IP.
• Windows and Office 365 experience.
• Networking knowledge: routers, firewall, VPN.
• Strong diagnostic and problem-solving skills.
• Excellent communication and customer service.

Responsibilities

• Install, test, maintain and update computer equipment (computers, peripherals, programs and software).
• Check computer hardware to ensure functionality.
• Management of the various security mechanisms;
• Troubleshooting computer hardware, operating systems and software in person, remotely and by phone.
• Report anomalies or breakdowns in the operation of equipment, provide the solutions required for optimal use.
• Participate in projects for the implementation of new technologies and projects.
• Participate in the diagnosis of breakdowns and make corrections.
• Provide support to internal users on the handling of equipment and software;
• Update of the customer's and company's technical documentation;
• Identify computer or network equipment shortages.

Skills

Diagnostics

Problem-solving

Customer service

Communication

Education

IT diploma (DEP/DEC/AEC)

Tools

Active Directory

Endpoint Management (TS)

Windows

Office 365

VPN

Job description

Franklin Empire Inc.supplies electrical components for new construction, renovation and maintenance of industrial plants, residences and commercial buildings. We provide OEM and MRO solutions (maintenance, repair and operation), lighting design, inventory management, training, automation expertise, and specialized services.

We are presently in search of a Junior IT Technician for our Toronto Branch

Key Responsibilities:

• Install, test, maintain and update computer equipment (computers, peripherals, programs and software, etc.)
• Check computer hardware (hard drive, mouse, keyboards, etc.) to ensure functionality
• Management of the various security mechanisms;
• Troubleshooting computer hardware, operating systems and software in person, remotely and by phone;
• Report anomalies or breakdowns in the operation of equipment, provide the solutions required for optimal use;
• Participate in projects for the implementation of new technologies and projects;
• Participate in the diagnosis of breakdowns and make corrections;
• Provide support to internal users on the handling of equipment and software;
• Update of the customer's and company's technical documentation;
• Identify computer or network equipment shortages.

Key requirements:

• DEP, DEC or AEC in computer science or any other related field;
• Experience in the installation and technical support of Microsoft operating systems, Active Directory, Endpoint Management (TS), TCP/IP Protocol, Ticketing System;
• Windows and Office 365 experience;
• Knowledge of networking — Routers, Firewall, VPN;
• Knowledge of the mechanics of backups in business;
• Diagnostic and problem-solving skills;
• Excellent communication skills and very good customer service;

Franklin Empire Inc. offers group insurance and a pension fund. Come join a solid company, established for more than 80 years. The stability of our employees is a testament to the company's values.

Come and shine a light on your career!

Job Type: Full-Time, Permanent

Advantages:

• Disability Insurance
• Life Insurance
• Vision Insurance
• Corporate Events
• Employee Assistance Program
• Wellness Programs
• Pension Plan
• On-site parking
• Hybrid work after probation, 2 days work-from-home and 3 days in office