Technical Support Technician – Customer Support

Comact Equipment Inc.; Mirabel; On-site; CAD 52,000 - 72,000; Full time

Benefits offered by this job

Mentor program

On-site gym

RRSP

Telemedicine

Dental coverage

Training opportunities

Occasional remote work

Job summary

Comact Equipment Inc. seeks a Technical Support Technician – Customer Support to troubleshoot, install, and maintain customer systems both on-site and in the office. The role blends remote support with hands-on fieldwork across North America, with 4–7 day trips as needed.

The ideal candidate has a DEC in CS/IT, 2+ years of technical support experience, and bilingual English/French communication. Travel readiness and a valid passport are required.

Qualifications

• DEC in CS/IT or equivalent is required.
• At least 2 years of technical support experience.
• Willingness to travel (North America).
• Valid passport for international travel.

Responsibilities

• Troubleshoot software and hardware issues across platforms.
• Install, configure, maintain, and improve customer systems on-site or remotely via VPN.
• Follow up on support requests with teams and users.
• Assist with customer user training and create technical documentation.
• Collaborate with software and engineering teams to resolve issues.
• Ensure systems meet customer expectations and work in production environments.
• Occasional travel to customer sites for maintenance and support.
• Participate in rotating on-call and respond to emergencies outside hours.

Skills

Strong knowledge of IT systems and

Networking

Bilingual French/English

Technical troubleshooting

Team collaboration

Initiative & autonomy

Adaptability to tech changes

Task prioritization

Education

College diploma (DEC) in CS/IT or equivalent

Tools

EtherNet/IP

VPN

Managed switches

Job description

Technical Support Technician – Customer Support

Mirabel, QC

Description

Are you looking to see the tangible impact of your IT expertise, both on-site at customer facilities and in the office, while working in a cutting-edge technology environment? This position is for you.

The Technical Support Technician is involved in troubleshooting, software updates, system servicing, and maintenance directly at customer sites. This role combines remote support with hands-on fieldwork, providing a stimulating learning experience every step of the way. Trips typically last approximately 4 to 7 days, mainly throughout North America, offering a unique opportunity to see your projects come to life while continuously developing new skills.

Key Responsibilities

• Analyze and troubleshoot software and hardware issues across various technology platforms;
• Install, configure, maintain, and improve customer systems directly at their facilities or remotely via VPN connection;
• Follow up on customer and internal support requests with the team and customer users;
• Assist with customer user training;
• Prepare technical documentation related to system maintenance;
• Work with the software and engineering departments to resolve various system-related issues;
• Ensure that systems sold to customers are fully functional within their production environment and meet customer expectations;
• Occasionally travel to customer sites to perform maintenance and provide technical support;
• Participate in a rotating on-call schedule and be available to respond to emergency calls outside regular business hours.

Technologies

• Industrial Networks: EtherNet/IP, VPN, managed switches
• Customer Environments: Industrial manufacturing

Education and Requirements

• College diploma (DEC) in Computer Science, Information Technology, or equivalent education;
• Minimum of 2 years of experience in technical support;
• Availability to travel;
• Valid passport for international travel.

Qualifications

• Strong knowledge of IT systems and networking;
• Ability to communicate effectively in both French and English, written and spoken;
• Strong technical troubleshooting and problem-solving skills;
• Ability to work effectively under pressure and as part of a team;
• Demonstrate initiative and autonomy;
• Ability to adapt to constantly evolving environments and technologies;
• Ability to prioritize tasks and requests while managing multiple assignments simultaneously.

Why Join Us

• Join a company where teamwork is a priority and benefit from being paired with a mentor from day one to support your onboarding and development.
• Take on stimulating challenges and work with cutting-edge technology and equipment.
• Work on a variety of projects combining technical support and hands-on fieldwork- no two days are the same.
• See your projects come to life while continuously learning new technologies and processes.
• Develop your skills and benefit from real opportunities for long-term career growth.
• Occasional remote work opportunities;
• Ongoing training and career advancement opportunities;
• Attractive benefits package (dental coverage, employee assistance program, telemedicine, etc.);
• Group RRSP;
• On-site gym and group fitness classes led by a kinesiologist;