IT Generalist (On-Site)

Sherwood Electromotion Inc.; Concord; On-site; CAD 43,000 - 47,000; Full time

Benefits offered by this job

Competitive hourly rates

Profit sharing

Extended benefits

Referral bonus

Professional development

Job summary

Sherwood Electromotion Inc. is seeking an IT Generalist to support and optimize our network and systems.

Reporting to the IT Manager, you will manage network performance, install and maintain hardware and software, and ensure secure, efficient operations across the organization. You will lead ERP implementation efforts, maintain servers and LAN/WAN, and provide end-user support while developing IT protocols.

Qualifications

• University degree in Computer Science or related engineering field.
• 3–5 years hands-on IT specialist experience.
• Experience implementing ERP in industrial/manufacturing environment.
• Must have valid passport and travel to US frequently.
• Strong knowledge of LAN/WAN, Windows Server, Active Directory, Cisco, Fortinet, HP.
• Excellent communication, leadership, and time-management skills.
• Ability to manage multiple projects in a fast-paced environment.

Responsibilities

• Assist IT Manager with ERP software implementation.
• Assess information systems and identify gaps to address.
• Manage and maintain network infrastructure (routers, switches, firewalls).
• Maintain and troubleshoot LAN/WAN, servers, workstations.
• Monitor network performance and organize maintenance activities.
• Install, configure, and maintain software/hardware.
• Ensure systems are up-to-date with critical security updates.
• Develop IT protocols and ensure data security practices.
• Provide staff onboarding and technical support as needed.

Job description

• Competitive Hourly Rates based on skills and experience.
• Profit sharing for employees after the probationary period.
• Employer paid Full extended benefits coverage (Prescription drugs, Dental, Physiotherapy, etc.)
• Referral Program bonus up to $1500.00
• Opportunities for professional development within a technical and innovative environment

What we offer

• Competitive Hourly Rates based on skills and experience.
• Profit sharing for employees after the probationary period.
• Employer paid Full extended benefits coverage (Prescription drugs, Dental, Physiotherapy, etc.)
• Referral Program bonus up to $1500.00
• Opportunities for professional development within a technical and innovative environment

Job Location

Highway 7 and Jane area. Less than 10 minutes walk from Vaughn Metropolitan Center TTC Subway station.

Hourly Pay

$31 to $34 per hour.

JOB PURPOSE

Reporting to the IT Manager, the IT Generalist is responsible and accountable for analyzing network speed and performance, and making sure any hardware & software’s upgrades are performed as required. They ensure employees who use company software and hardware stay as productive as possible by making interfaces streamlined and user-friendly.

DUTIES AND RESPONSIBILITIES

• Assisting IT Manager for the Enterprise Resource Planning (ERP) Software implementation
• Assessing a company’s information system and identifying gaps that need to be addressed
• Manage and maintain network infrastructure, including routers, switches, firewalls
• Maintain, troubleshoot, repair and administer firewalls, local area networks (LANs), wide area networks (WANs), servers and computer workstations.
• Monitor network performance (availability, utilization, throughput, goodput, and latency), test for weaknesses, provide suggestions for improvement, and organize maintenance activities.
• Maintain optimal services in accordance with company standards and expectations.
• Install, configure, test, and maintain software and hardware. Such as computers, printers, servers, operating systems etc.
• Regularly check to ensure that systems are up-to-date. Install critical updates across networked assets to limit the organizations security exposure.
• Maintain licenses and upgrade schedules.
• Develop and abide by protocols for the use of IT across departments and projects.
• Ensuring all systems run smoothly and efficiently
• Ensuring security and privacy measures are in place
• Support IT Manager in Monitoring security certificates and ensure the organization’s compliance with requirements
• Troubleshooting and providing technical support to the company staff whenever needed.
• Facilitate staff onboarding for initial setup and training
• Install, Upgrade and Maintain service availability for all computer stations
• Manage daily user’s requests and assigned activities by the manager
• Collect and analyze data to help the IT manager to identify areas for improvement within an organization's IT infrastructure
• Develop quality assurance procedures and tests for the development and improvement of new and existing systems.
• Perform preventive maintenance tasks on computer systems.
• Ensuring the integrity of data storage and backup systems
• Monitoring security tools and identifying potential security risks
• Managing the configuration of operating systems
• Anticipating potential problems and resolving them before they impact users when possible
• Tracking user behaviour to improve future versions of company software
• Other duties as assigned.

QUALIFICATIONS

• University degree in Computer Science or relevant engineering degree.
• Must have a valid passport and be able to travel to US frequently as per business needs.
• 3-5 years of hands-on experience as an IT Specialist experience, preferably in a manufacturing or industrial environment.
• Direct Experience Implementing Enterprise Resource Planning (ERP) Software in an industrial service and/or manufacturing environment
• Extensive experience with Microsoft Windows, Cisco, Fortinet, HP.
• Familiarity with Infor Visual Manufacturing and is an asset.
• High degree of analytical skill, root cause analysis, process of elimination and problem solving
• Highly organized, excellent in time management and ability to prioritize daily tasks
• Strong leadership skills with experience in managing teams and developing talent.
• Advanced negotiation skills with a proven track record of cost savings and supplier management.
• Advanced knowledge of LAN/WAN technologies (HPE switches).
• Strong knowledge of IT standards, policies and procedures.
• Advanced experience with Windows Server operating systems and Active Directory (on-prem).
• Knowledge of data security best practices.
• Proficient in troubleshooting hardware/software and system integration
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Experience in contract management and supplier agreements.