Technical Specialist - Bilingual (French)

AlphaKOR Group; Windsor; Remote; CAD 45,000 - 65,000; Full time

Benefits offered by this job

RRSP matching

Mileage reimbursement

Company vehicle for off-site work

Open office environment

Discounts on PC purchases

Networking events

Training and growth opportunities

Job summary

AlphaKOR Group is seeking a Technical Specialist to provide remote and in-house end-user support, troubleshooting workstations and IT issues. You will document proceedings, communicate clearly with staff and clients, and ensure timely ticket resolution with thorough follow-up.

Applicants should have a university CS degree or college diploma plus 1 year of field experience, and strong English/French communication. Hybrid office culture and growth are offered.

Qualifications

• University CS degree or college diploma plus 1 year field experience.
• Bilingual English/French written and verbal communication skills required.
• Knowledge of VPN, routers, firewalls, switches, wireless, MS Server, SAN, Exchange, Terminal Services, AD, virtualization, DR and data backup.

Responsibilities

• Provide support for customers and internal staff in resolving technical issues.
• Communicate effectively with customers and internal staff ensuring an exceptional experience.
• Demonstrate strong self-management and task follow-through.
• Prepare professional documentation and concise technical notes.
• Remote, in-house tickets for workstations, printers and end-user support.
• Perform break-fix, RMM deployment and workstation preparation.
• Self-manage tickets and follow-up on additional requests.
• Escalate to lower/higher tiers as needed and ensure client satisfaction.
• Post-resolution follow-ups with end-users and team members.
• Availability to work Days, Afternoons, or Midnights.

Skills

Bilingual English/French

Communication skills

Education

University level Computer Science degree

College diploma in Computer Systems Technology

Tools

VPN

Routers

Firewalls

Switches

Wireless

MS Server

SAN

MS Exchange

Terminal Services

Active Directory

Virtualization

Disaster recovery

Data backup

Job description

Are you an energetic and passionate IT professional who thrives on providing excellent service to both clients and fellow staff?

Do you value continuous learning, opportunities for personal growth, and fun, inclusive company culture?

If so, we want AlphaKOR to be the place you want to work. We want you to love your job. Because when you love your job, you’ll do great things. Come and do great things with us!

About Us:

AlphaKOR was founded in 1995 and specializes in simplifying information technology to help our customers succeed. We combine these technologies into a managed service to provide our customers with the equivalent of a Fortune 500 IT Department to help drive, accelerate, protect, and future proof their businesses. Our guiding philosophies dictate a balance between creating the ultimate experiences for our customers, our teammates and ourselves. As a multi-award-winning company, we have a proven track record of success by merging the worlds of people, processes, and technology.

Position Purpose/Summary:

The Technical Specialist is responsible for the following remote support: maintaining and troubleshooting workstations and end-user technical issues.

Duties and Responsibilities:

• Provide support for customers and internal staff in resolving technical issues
• Communicate effectively with customers and internal staff ensuring an exceptional customer and co-worker experience
• Demonstrate excellent self-management skills by managing loose-ends and task follow-through
• Perform timely administration using concise technical writing techniques that provide the customer and internal staff with professional documentation
• Remote, in-house ticketsfor workstations, printers, and end-user technical support.
• Break-fix
• RMM deployment
• Workstation in-house preparation
• Ticket self-management and additional request follow-through
• Exceptional administration, documentation and communications
• Escalation for lower tiers
• Exceptional work ethic to ensure problem has been resolved and client is fully satisfied
• Perform post-resolution follow-ups with end-user and team members as required
• Must be able to work Days, Afternoons, or Midnights

Qualifications:

• A University level Computer Science degree, or a College level Computer Systems Technology diploma, plus a minimum ofone (1) year field experience (Preferred)
• Strong English/French written and verbal communication skills required
• Knowledge of the implementation, maintenance and troubleshooting of the following processes: VPN, routers, firewalls, switches, wireless, MS Server, SAN, MS Exchange, Terminal Services, MS Active Directory, virtualization, fault tolerance, disaster recovery and data backup
• Take pride in tasks, earn respect through actions, go beyond job expectations, and lifelong learners

We offer:

• Competitive wages and benefits
• RRSP matching
• Mileage reimbursement or use of company vehicle for off-site service work
  
• Open, collaborative office environment, next to the outdoor trail along Little River, perfect for breaking up your day with some exercise and fresh air
• Discounts on personal computer purchases
• Convenient location near Lauzon and EC Row
• Onsite ping pong table & arcade machine
  
• Numerous networking, community, and social events
• Opportunities for continuous learning, company subsidized training, mentoring, and internal growth

AlphaKOR Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.