Junior Field Service Engineer - AV

Evertz Microsystems Limited; Burlington; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading global manufacturer of broadcast equipment seeks recent graduates for their AV Service team based in Burlington, Ontario. The role involves installing systems, providing customer training, and troubleshooting technical issues. Ideal candidates are passionate about technology, have strong communication skills, and possess a relevant educational background. The position offers a competitive compensation package and a collaborative work environment.

Benefits

Employer funded benefits program

Competitive total compensation package

Work-Life Balance

Employee assistance plan

Career Progression

Casual Work Environment

Social Events and Sports Teams

Qualifications

• Hands-on experience with IP Networking, server hardware and Linux OS.
• Strong verbal and written communication skills.
• Must be eligible for travel within US and Canada.

Responsibilities

• Install product(s) or systems at customer sites and deliver product training.
• Respond to operational issues and provide technical direction.
• Diagnose issues through research and troubleshooting.
• Maintain communication with customer service and other departments.

Skills

Technical direction and support

Customer service excellence

Troubleshooting

IP Networking

Linux OS

Communication skills

Education

College or University education in Electrical, Electronic, or Computer disciplines

Job description

We are currently looking for recent graduates to join our AV Service team. As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Evertz. This position is a challenging yet rewarding mix that combines technical know‑how and customer service skills. You will be part of a high‑energy team dealing with exciting customers and cutting‑edge products both in‑house and while on‑site at our customers’ production studios and distribution facilities. This position will be located in Burlington, Ontario.

Responsibilities:

• Install product(s) or systems at customer sites and deliver product training to customers
• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
• Assess customer’s product application, troubleshoot and diagnose issues through research and/or re‑creation to determine a root cause
• Systematic & detail‑oriented troubleshooting, data collection and reporting of issues
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback

Qualifications:

• College or University education in Electrical, Electronic, or Computer disciplines
• Passion for technology and learning new software and hardware products
• Hands‑on experience with IP Networking, server hardware and Linux OS
• Unparalleled desire to help customers and deliver service excellence
• Problem‑solving ability while reacting to changing situations, & championing issues to resolution
• Ability to multi‑task in a fast‑paced environment
• Strong verbal and written communication skills
• Must be eligible for travel within US and Canada

What We Offer:

• Employer funded benefits program
• Competitive total compensation package
• Work-Life Balance
• Employee assistance plan
• Employee Discount Platform
• Career Progression
• Casual Work Environment
• Social Events and Sports Teams

About Us:

Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on‑demand services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end‑to‑end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery. Evertz is an innovator with products found in major broadcast facilities worldwide and serves telcos, satellite, cable TV, and IPTV providers. With over 2,000 employees, Evertz boasts a global presence in Canada, United States, United Kingdom, Germany, United Arab Emirates, India, Hong Kong, China, Singapore, and Australia. Evertz has been named one of Canada’s 50 Best Managed Companies.

Evertz makes certain there is an equal employment opportunity for all employees and applicants for employment, including persons with disabilities. In compliance with AODA, Evertz will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.

Thank you for considering a career with Evertz!