Junior Adjuster – Edmonton, Alberta, Canada

Davies Group; Edmonton; Hybrid; CAD 42,000 - 55,000; Full time

Benefits offered by this job

Pay-for-Performance Incentives

Hybrid/Remote Work Opportunities

RRSP with 2% match

Training & Career Development

Job summary

ClaimsPro is seeking two Junior Adjusters for desktop claims handling with potential progression to field roles in the Edmonton area. The role focuses on prompt contact, investigation, and settlement of claims while maximizing business development opportunities.

Ideal candidates have at least 1 year in claims, an insurance-related background, and strong communication skills. The team offers a supportive, flexible hybrid/remote work environment and opportunities across Canada.

Qualifications

• Completion of high school education; university degree or post-secondary education related to insurance preferred.

Responsibilities

• Prompt contact and follow up with policy holders and claimants.
• Investigate the cause and report to clients with solid recommendations.
• Identify exposures, recommend reserves, investigations, and prepare action plans.
• Provide high level customer service to clients and the insured throughout the claims process.
• Participate in after-hours customer service as required.
• Ensure duties comply with established standards, policies and procedures.

Skills

Analytical skills

Communication skills

Interpersonal skills

Customer service

Negotiation

Legal document interpretation

Education

High school diploma

Tools

Microsoft Office

Job description

Company:

We have an existing opportunity to add two Junior Adjusters to our growing team! The role will be desktop claims handling, which may eventually lead to a field role within the Edmonton area.

The Claims Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. To succeed in this role, the ideal candidate should havebackground/experiencein insurance or insurance-related field.

Key Responsibilities

• Prompt contact and follow up with policy holders and claimants.
• Investigate the cause and report to clients with solid recommendations.
• Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements.
• Throughout the claims process, you will provide high level of customer service to clients and the insured.
• You will participate and share ownership and responsibility for after-hours customer service requirements when required
• Perform duties assigned to him/her in compliance with established work standards, policies and procedures

Qualifications and Experience

• Completion of high school education; University degree or post-secondary education related to insurancewill be given preference.
• Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).
• At least 1-year relevant experience in claims adjusting or related-field.
• Ongoing commitment to education and learning; adjuster’s license, or currently pursuing CIP designation.
• Effective analytical skills, including identification of cause-and-effect dynamics
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Excellent communication skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

Why join ClaimsPro? We are proud of our people, and it shows:

You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories

Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles – the sky is the limit

You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers

You will be supported by experienced local claims support, centralized after hours support, and dictation services

Your claims load is driven by senior executives and business development staff from coast to coast

You are compensated for your billable hours and other costs.

You are working in parallel with other SCM Insurance services teams

Your workload is balanced to ensure you can maintain a high-quality level

Compensation is commensurate with experience, qualifications, and internal equity.

Pay-for-Performance Incentives

Work-Life Balance & Hybrid/Remote Work Opportunities

E-flex Benefits Program & Wellness Initiatives

Registered Retirement Savings Plan (RRSP) with 2% Match

Training, Career Development, and Employee Recognition Programs

Reimbursement for Adjusting Licenses and Dues

Employee Perks (access to vendor discount programs)

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.