Junior Desk Adjuster

Crawford & Company; Calgary; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Pay and incentive plans

Benefits programs

Training programs

Sustainability programs

Culture of inclusion

Job summary

Crawford & Company seeks a Junior Desk Adjuster in Calgary or Edmonton to investigate, evaluate, negotiate, and settle auto, property and casualty claims by phone and written correspondence.

You will work closely with clients, insureds, and field adjusters to provide exceptional service while ensuring claims are handled efficiently and professionally, with ongoing opportunities for career growth in a dynamic environment.

Qualifications

• Minimum of 2 years of experience in an insurance claims environment.
• Alberta Level 1 Adjuster License preferred, or actively working toward obtaining one.
• Ability to obtain adjuster licenses in multiple provinces is considered an asset.
• Knowledge of auto and casualty claims will be considered an asset.
• Excellent verbal and written communication skills.
• Professional telephone etiquette and customer service skills.
• Strong organizational and time-management abilities.
• Excellent transcription and documentation skills.
• Advanced computer proficiency, including Microsoft Office 365 and Windows applications.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to work in a dynamic environment with opportunity for career growth

Responsibilities

• Investigate, analyze, and evaluate property and casualty claims.
• Conduct site inspections and gather information related to losses.
• Review policy coverage and determine claim eligibility and settlement recommendations.
• Negotiate and resolve claims in accordance with company standards and provincial licensing requirements.
• Maintain accurate claim documentation, reports, billing records, and expense records.
• Deliver timely updates and exceptional service to policyholders, clients, and stakeholders.
• Build and maintain strong client relationships through professional communication and collaboration.

Skills

Insurance claims experience

Adjuster license Alberta

Multi‑province licensing

Auto/Casualty knowledge

Communication skills

Organization/time management

Documentation skills

Microsoft Office 365

Windows applications

Tools

Microsoft Office 365

Windows

Job description

Job Description

We are currently seeking a Junior Desk Adjuster to join our growing team in Calgary or Edmonton, Alberta. This is an excellent opportunity for individuals looking to build a long-term career in the insurance claims industry.

As a Junior Desk Adjuster, you will investigate, evaluate, negotiate, and settle auto, property and casualty claims through telephone and written correspondence. Working closely with clients, insureds, and field adjusters, you will provide exceptional customer service while ensuring claims are handled efficiently and professionally.

Responsibilities

• Investigate, analyze, and evaluate property and casualty claims.
• Conduct site inspections and gather information related to losses.
• Review policy coverage and determine claim eligibility and settlement recommendations.
• Negotiate and resolve claims in accordance with company standards and provincial licensing requirements.
• Maintain accurate claim documentation, reports, billing records, and expense records.
• Deliver timely updates and exceptional service to policyholders, clients, and stakeholders.
• Build and maintain strong client relationships through professional communication and collaboration.

Qualifications

• Minimum of 2 years of experience in an insurance claims environment.
• Alberta Level 1 Adjuster License preferred, or actively working toward obtaining one.
• Ability to obtain adjuster licenses in multiple provinces is considered an asset.
• Knowledge of auto and casualty claims will be considered an asset.
• Excellent verbal and written communication skills.
• Professional telephone etiquette and customer service skills.
• Strong organizational and time-management abilities.
• Excellent transcription and documentation skills.
• Advanced computer proficiency, including Microsoft Office 365 and Windows applications.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to work in a dynamic environment with opportunity for career growth

About Us

Why Crawford?

Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com

Our total compensation plans provide each of our employees with far more than just a great salary

• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion