Senior Adjuster, (Field Liability Claims), HYBRID (Edmonton or Calgary)

ClaimsPro LP; Calgary; Hybrid; CAD 75,000 - 90,000; Full time

Job summary

ClaimsPro LP is seeking a Senior Adjuster for Field Liability Claims in a hybrid setting, supporting Edmonton and Calgary. The ideal candidate will possess strong claims adjusting experience and excel in customer service, bringing a proactive approach to resolving inquiries.

You will be responsible for investigating claims, communicating with clients, and preparing action plans. Educational requirements include high school completion and preferably a degree related to insurance. A Level 1 adjuster license in Alberta is mandatory.

Qualifications

• At least 7 years’ relevant experience in claims adjusting.
• Must hold a Level 1 adjuster license in Alberta.
• Ability to interpret complex documents of a legal nature.

Responsibilities

• Prompt contact and follow up with policy holders and claimants.
• Investigate the cause and report to clients with solid recommendations.
• Prepare action plans and negotiate fair and satisfactory settlements.

Skills

Claims adjusting

Microsoft Office Products (Outlook, Word, Excel, OneDrive)

Analytical skills

Customer service

Communication skills

Education

Completion of high school education; preference for university or post-secondary education related to insurance

CIP designation (currently pursuing)

Job description

Company: ClaimsPro LP Senior Adjuster, (Field Liability Claims), HYBRID (Edmonton or Calgary)

We have an existing opportunity to add a Senior Liability Adjuster to join our growing team! You will work in a hybrid environment supporting field requests within the Edmonton or Calgary area. The Claims Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow‑up of opportunities in a timely manner.

Responsibilities

• Prompt contact and follow up with policy holders and claimants.
• Investigate the cause and report to clients with solid recommendations.
• Using supplied technology (e.g., Docusketch.), scope and establish quantum of damages.
• Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements.
• Throughout the claims process, provide high level of customer service to clients and the insured.
• Participate and share ownership and responsibility for after‑hours customer service requirements when required.
• Perform duties assigned in compliance with established work standards, policies and procedures.

Qualifications

• Completion of high school education; university degree or post‑secondary education related to insurance will be given preference.
• Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).
• At least 7 years’ relevant experience in claims adjusting.
• Ongoing commitment to education and learning; currently pursuing CIP designation.
• Must hold a Level 1 adjuster license in Alberta.
• Effective analytical skills, including identification of cause‑and‑effect dynamics.
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Excellent communication skills, including listening, interviewing, negotiating, and flexible style appropriate to audience.
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.