Junior Adjuster - Edmonton, Alberta, Canada

ClaimsPro LP; Edmonton; Hybrid; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Pay-for-Performance Incentives

Hybrid/Remote Work Opportunities

RRSP with 2% Match

Training and Career Development

License and Dues Reimbursement

Employee Referral Bonuses

Vendor Discount Programs

Job summary

ClaimsPro LP in Edmonton, Alberta, is seeking two Junior Adjusters for desktop claims handling with potential field work in the Edmonton area. The role emphasizes prompt contact with policyholders, investigation of causes, and fair settlements while maintaining high customer service standards.

A CIP pursuit or adjuster license is encouraged, with a background in insurance preferred. You will join a nationwide team and have opportunities for growth into other lines of claims, cross-Canada

Qualifications

• High school diploma; insurance-related post-secondary preferred.
• License or CIP pursuit encouraged.
• Experience in claims adjusting or related field preferred.
• Strong analytical and communication abilities.
• Ability to interpret complex legal documents and perform numerical analysis.
• Excellent customer service and interpersonal skills.

Responsibilities

• Prompt contact and follow-up with policy holders and claimants.
• Investigate cause and report to clients with solid recommendations.
• Identify exposures and prepare action plans; negotiate settlements.
• Provide high level customer service throughout claims process.
• Occasionally cover after-hours customer service as needed.
• Perform duties per established policies and procedures.

Skills

Claims experience

Communication

Analytical skills

Legal interpretation

Numerical calculations

Interpersonal skills

Negotiation

Customer service

Education

Adjuster license or CIP pursuit

High school completion

Tools

Microsoft Office (Outlook, Word, Excel, OneDrive)

Job description

Company

ClaimsPro LP

Junior Adjuster - Edmonton, Alberta, Canada

We have an existing opportunity to add two Junior Adjusters to our growing team! The role will be desktop claims handling, which may eventually lead to a field role within the Edmonton area.

The Claims Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. To succeed in this role, the ideal candidate should have background/experience in insurance or insurance-related field.

Key Responsibilities

• Prompt contact and follow up with policy holders and claimants.
• Investigate the cause and report to clients with solid recommendations.
• Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements.
• Throughout the claims process, you will provide high level of customer service to clients and the insured.
• You will participate and share ownership and responsibility for after-hours customer service requirements when required
• Perform duties assigned to him/her in compliance with established work standards, policies and procedures

Qualifications And Experience

• Completion of high school education; University degree or post-secondary education related to insurance will be given preference.
• Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).
• At least 1-year relevant experience in claims adjusting or related-field.
• Ongoing commitment to education and learning; adjuster’s license, or currently pursuing CIP designation.
• Effective analytical skills, including identification of cause-and-effect dynamics
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Excellent communication skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

Why join ClaimsPro? We are proud of our people, and it shows:

• You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit
• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers
• You will be supported by experienced local claims support, centralized after hours support, and dictation services
• Your claims load is driven by senior executives and business development staff from coast to coast
• You are compensated for your billable hours and other costs.
• You are working in parallel with other SCM Insurance services teams
• Your workload is balanced to ensure you can maintain a high-quality level

Visit www.scm.ca or www.claimspro.ca to learn more.

What We Offer

• Compensation is commensurate with experience, qualifications, and internal equity.
• Pay-for-Performance Incentives
• Work-Life Balance & Hybrid/Remote Work Opportunities
• E-flex Benefits Program & Wellness Initiatives
• Registered Retirement Savings Plan (RRSP) with 2% Match
• Training, Career Development, and Employee Recognition Programs
• Reimbursement for Adjusting Licenses and Dues
• Employee Referral Bonuses
• Employee Perks (access to vendor discount programs)

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

#ClaimsPro