Liability Adjuster, Hybrid-Peterborough, Ontario, Canada

ClaimsPro LP; Peterborough; Hybrid; CAD 56,000 - 78,000; Full time

Benefits offered by this job

Pay-for-Performance

Hybrid/Remote Work

RRSP with 2% Match

Training & Development

Employee Referrals

Vendor discounts

Job summary

ClaimsPro LP in Peterborough, Ontario, is seeking a Liability Adjuster for a hybrid role supporting field requests in the Peterborough area. You will actively adjust claims while pursuing business development opportunities, including marketing and follow-up on opportunities in a timely manner.

The role emphasizes strong customer service, licensing requirements, and the use of iAdjust software. A solid track record in claims adjustment and collaboration across teams is valued.

Qualifications

• High school diploma; university or insurance education preferred.
• Ontario licensing is required; CIP designation is an asset.
• Proficient in MS Office (Outlook, Word, Excel, OneDrive).

Responsibilities

• Prompt contact with policyholders and claimants.
• Investigate the cause and report to clients with recommendations.
• Identify exposures, suggest reserves and action plans, negotiate settlements.
• Provide high level customer service throughout the claims process.
• Participate in after-hours customer service when required.
• Comply with established work standards, policies and procedures.

Skills

Analytical skills

Communication skills

Interpersonal skills

Negotiation

Conflict management

Numerical analysis

Education

High school diploma

University degree or related insurance education

CIP designation (pursuing)

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

OneDrive

Job description

Company: ClaimsPro LP Liability Adjuster, Hybrid--Peterborough, Ontario, Canada

Job Description

We have an existing opportunity to add a Liability Adjuster to join our growing team! You will work in a Hybrid based environment supporting field requests within the Peterborough area. The Claims Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner.

Key Responsibilities

• Prompt contact and follow up with policy holders and claimants.
• Investigate the cause and report to clients with timely and solid recommendations.
• Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements.
• Throughout the claims process, you will provide high level of customer service to clients and the insured.
• You will participate and share ownership and responsibility for after-hours customer service requirements when required.
• Perform duties assigned to him/her in compliance with established work standards, policies and procedures.

Qualifications and Experience

• Completion of high school education; University degree or post-secondary education related to insurance will be given preference.
• Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).
• At least 5 years' relevant experience in claims adjusting; field experience is an asset.
• Ongoing commitment to education and learning; adjuster's license, or currently pursuing CIP designation.
• Ontario licensing is required and multijurisdictional licensing would be considered an asset.
• Effective analytical skills, including identification of cause-and-effect dynamics.
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Excellent communication skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.

Why join ClaimsPro?

We are proud of our people, and it shows: You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories. Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit. You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers. You will be supported by experienced local claims support, centralized after hours support, and dictation services. Your claims load is driven by senior executives and business development staff from coast to coast. You are compensated for your billable hours and other costs. Your workload is balanced to ensure you can maintain a high-quality level.

Visit www.claimspro.ca to learn more.

What We offer:

Competitive Compensation- $56,300.00 - 78,100.00 CAD. Compensation is commensurate with experience, qualifications, and internal equity. Your success matters to us, and we believe in rewarding high performance with meaningful financial incentives and career growth opportunities. For salaried plus commission-based roles, we offer a competitive salary complemented by a performance-driven commission structure, designed to reward your success. This role provides additional earning potential, giving you the opportunity to maximize your income based on results.

• Pay-for-Performance Incentives
• Work-Life Balance & Hybrid/Remote Work Opportunities
• E-flex Benefits Program & Wellness Initiatives
• Registered Retirement Savings Plan (RRSP) with 2% Match
• Training, Career Development, and Employee Recognition Programs
• Reimbursement for Adjusting Licenses and Dues
• Employee Referral Bonuses
• Employee Perks (access to vendor discount programs)

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.