Catering Account Manager

hungerhub; Toronto; Remote; CAD 50,000 - 80,000; Full time

Job summary

A dynamic foodtech startup in Toronto seeks a Catering Account Manager to enhance client satisfaction and manage relationships. The ideal candidate will support onboarding, troubleshoot issues, and collaborate with various departments. Join a team focused on revolutionizing catering through technology and exceptional service.

Benefits

Competitive salary with performance-based incentives.

Company-wide health benefits.

Growth and career development opportunities.

Remote work with flexible hours.

Qualifications

• Proven experience in Account Management or Customer Service.
• Strong negotiation and persuasive skills.
• Excellent interpersonal and communication skills.

Responsibilities

• Conducting onboarding calls with clients and managing inquiries.
• Regular check-ins with clients to discuss successes and issues.
• Collaborating with teams to ensure client satisfaction.

Skills

Customer service

Negotiation

Communication

Relationship-building

Self-motivation

Education

Experience in Account Management or Customer Service

Tools

CRM software

Job description

Join to apply for the Catering Account Manager role at hungerhub

1 month ago Be among the first 25 applicants

Join to apply for the Catering Account Manager role at hungerhub

About Hungerhub Canada Inc.

hungerhub is a foodtech startup that was founded in Toronto in 2018 and now operates in over 10 markets in 3 provinces. We are on a mission to revolutionize the catering world. We connect offices with the best restaurants in their city for daily meal delivery. Through technology and a people-first mentality, we are empowering local restaurants to become caterers, and in doing so provide a seamless and customized experience for our clients... and their employees.

About Hungerhub Canada Inc.

hungerhub is a foodtech startup that was founded in Toronto in 2018 and now operates in over 10 markets in 3 provinces. We are on a mission to revolutionize the catering world. We connect offices with the best restaurants in their city for daily meal delivery. Through technology and a people-first mentality, we are empowering local restaurants to become caterers, and in doing so provide a seamless and customized experience for our clients... and their employees.

P.S. We are a remote-first company, however, we do have a physical office space that you can work out of any time you like. As a team we meet at the office to work together on occasion and usually follow our voluntary work-from-office days with some social fun... and of course, we order complimentary lunches on our app platform at the office for anyone working from there.

With our commitment to excellent customer service and seamless ordering processes, hungerhub is quickly becoming Canada's #1 office meal delivery solution and has been named one of Canada"s fastest-growing companies by the Globe & Mail for 3 years running!

Position Overview

As we continue to grow, we are looking to add an Account Manager to our team. This will be a dynamic client-facing role responsible for managing our enterprise clients. In this role, you will be responsible for onboarding clients onto our platform, conducting regular client check-ins and managing day-to-day client inquiries. You will also be responsible for working with other departments to ensure overall client success.

As the Catering Account Manager, you will be instrumental in maximizing our enterprise client"s satisfaction. You will be part of a small(but strong) team and will have a direct impact on our company"s success. You will also have the opportunity to work cross-functionally with multiple departments.

Responsibilities

Client onboarding

• Conducting onboarding calls with clients, walking them through the platform and answering questions as needed
• Ensuring client"s accounts are set up correctly and the client is maximizing their usage
• Collaborating with the team to ensure the client"s first 5 orders are executed correctly
  
  

Client satisfaction

• Conducting monthly or quarterly check-ins with clients to highlight successes, discuss/troubleshoot issues and find opportunities for upsell
• Manage client schedules and communicate adjustments to the team
• Respond to escalated client inquiries from the customer support team and troubleshoot as needed
  
  

Other Responsibilities

• Communicating with restaurant & operations departments about changes in client"s schedules and needs
• Reviewing new clients with the sales department, discussing onboarding and opportunities for upsell/events
• Managing client-facing responses from the customer support team
• Sharing success with all departments and troubleshooting any issues
  
  

Qualifications

To be successful in this role, it"s important to have, at minimum, proven experience in Account Management or Customer Service, preferably in the food or technology industry. To be a successful member of our team it"s also important to have:

• Passion for the food industry and a deep appreciation for exceptional customer service and relationship-building.
• Strong negotiation and persuasive skills with the ability to articulate value propositions effectively.
• Excellent interpersonal and communication skills to establish and maintain relationships.
• Self-motivated and target-driven, with the ability to work independently and manage time effectively.
• Demonstrated ability to thrive in a fast-paced, startup environment.
• Familiarity with the food delivery market, and catering industry and an understanding of local restaurant dynamics is a plus.
• Proficiency in using CRM software and other sales tools.
  
  

Benefits And Perks

• Competitive salary with performance-based incentives.
• Company-wide health benefits.
• Opportunity to make a significant impact on the growth and success of a dynamic startup.
• A collaborative work environment that encourages new ideas and innovation.
• Growth and career development opportunities as the company expands.
• Remote work with the potential for flexible working hours.
  
  

Core Values

We are customer-obsessed - We aim to bring the best experience for our clients and partners and have their interests in mind when we craft solutions to solve their problems.

We always think big - We're transforming a largely offline industry and we're changing the way companies eat. We take risks, we're creative and have global ambitions for our products and services.

We never say “It's not my job” - We take ownership and have a sense of obligation to the biggest things but also to the mundane, non-glamorous small realities. We wear many hats and we learn and grow by doing so.

We solve problems - We care deeply about getting to the root cause of an issue and we do our best to resolve it as quickly as we can using both intuition and data.

We deliver results - We take full ownership of the tasks at hand. We're accountable and we let others know if we're off track. Results matter.

PI270666763

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Technology, Information and Internet

Referrals increase your chances of interviewing at hungerhub by 2x

Get notified about new Account Manager jobs in Toronto, Ontario, Canada.

Account Manager, Rumble Ads & Sponsorships

National Account Manager - E-Commerce & Amazon

Vice President - Global Account Management

Account Manager Strategic and Key Accounts

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.