Account Manager (Canada, Remote)

Stack Influence; Toronto; Remote; CAD 60,000 - 80,000; Full time

Job summary

Stack Influence, a remote micro influencer marketing platform, seeks an Account Manager to oversee client onboarding and campaign management. The role involves building relationships and ensuring campaign success with major brands. Ideal candidates have 2-5 years of experience in account management and strong communication skills.

Benefits

100% Remote team

Quarterly Bonuses

Enterprise career advancement

Qualifications

• 2-5 years in account management or client success role.
• Experience in customer-facing roles with strong communication skills.
• Knowledge of e-commerce marketplaces and/or influencer marketing.

Responsibilities

• Onboard new brands and guide them through the campaign process.
• Conduct campaign kick-off and mid-campaign check-in calls.
• Build and maintain strong relationships with existing clients.

Skills

Account Management

Client Success

E-commerce Knowledge

Communication Skills

Time Management

Organizational Skills

Tools

CRM Software

Google Office

Job description

Stack Influence is a micro influencer marketing platform on a mission to connect D2C brands with everyday people. We are a venture-backed startup featured in publications like WIRED, Business Insider, WWD and Quartz. Our platform is home to the largest micro-influencer community in the United States.

We’re searching for an exceptional Account Manager. As part of our Campaign Management team, you'll report to the COO and work closely with the Sales and Operations teams. Account Managers at Stack Influence lead the process of onboarding new client brands and coordinating the successful launch of campaigns. This is a client-facing role that will involve managing relationships through email and video meetings, and owning campaign success end-to-end from onboarding to off-boarding. You’ll have the chance to work with a variety of brands, as our platform has helped Magic Spoon, Unilever, Momofuku, Soylent and many more with scalable micro influencer promotions.

To be successful, you’ll need to be results-driven, self-managing, and detail oriented.

This is a remote, full-time position (must be based in Canada).

Skills and Experience Required:

• 2-5 years in account management or client success role
• Experience dealing with business owners and executives
• Knowledge of e-commerce marketplaces and/or influencer marketing
• Experience handling high volume of email and/or support tickets
• Comfortable conducting client calls on camera
• Strong time management and organizational skills
• Previous experience in a customer-facing role with demonstrated communication skills
• Ability to balance competing priorities and manage multiple processes at the same time
• Interest in tech and digital marketing; previous experience in a start-up environment is an asset
• Experience with CRM software
• Proficient with Google Office (Docs, Sheets, Slides)

Key Job Responsibilities:

• Onboard new and returning brands and guide them end-to-end through the campaign process
• Conduct campaign kick-off calls for new brands, and mid-campaign check-in calls as needed
• Oversee the setting up of new campaigns with strong attention to detail, coordinating communication between brands and internal ops team
• Facilitate sales handoff process and partner closely with the sales team to understand client goals and needs
• Become an expert on Stack’s internal systems and tools
• Build and maintain strong relationships with existing clients and agency partners
• Provide ongoing feedback to the product team to drive improvement of our campaigns

Benefits:

• 100% Remote team
• Quarterly Bonuses
• Enterprise career advancement

Please apply with your cover letter and resume.
Note: only shortlisted candidates will be contacted.