Jr Service Advisor

Gateway Toyota; Edmonton; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Benefits Package for Permanent Staff

Great Team Atmosphere

Friendly Environment

Job summary

Gateway Toyota is seeking an Experienced Junior Service Advisor to guide customers through maintenance scheduling and vehicle repairs. The role emphasizes building relationships and delivering a positive customer experience.

Successful candidates should excel in a fast-paced environment, possess strong interpersonal skills, and be comfortable with technology. Experience with Reynolds & Reynolds software is considered an asset.

Qualifications

• Understand customer needs and explain maintenance plans.
• Communicate effectively with customers to address questions and concerns.
• Maintain vehicle care updates and progress notes for customers.

Responsibilities

• Work with customers to understand their needs.
• Work with customers to answer questions or concerns.
• Ensure that customer vehicles are adequately cared for and keep the customer updated on the progress of their repairs.
• Complete a follow up to ensure that customers have no additional questions about the repair of their vehicle.
• Additional duties assigned.

Skills

Customer-centric

Interpersonal skills

Problem solving

Attention to detail

Team player

Fast-paced

Computer skills

Tools

Reynolds & Reynolds

Job description

Gateway Toyota is looking for an ExperiencedJuniorService Advisor.

The Service Consultant is responsible for guiding the customer through the maintenance scheduling process and repair of their vehicle. Our company is looking for a customer centric individual who is passionate about building relationship with our customers.

Job Duties:

• Work with customers to understand their needs.
• Work with customers to answer questions or concerns.
• Ensure that customer vehicles are adequately cared for and keep the customer updated on the progress of their repairs.
• Complete a follow up to ensure that customers have no additional questions about the repair of their vehicle.
• Additional duties assigned.

Successful Candidates Possess:

• Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude.
• Ability to problem solve and high attention to detail.
• Loves a fast pace environment.
• Computer skills and understanding of technology.
• Experience with Reynolds and Reynolds software considered an asset.

Why Work for Gateway Toyota:

• As a team we strive for the best Customer Experience for our customers.
• Great Team Atmosphere
• Friendly Environment
• Benefits Package for Permanent Staff

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest!