Service Advisor

Smithers-Toyota; Smithers; On-site; CAD 42,000 - 62,000; Full time

Job summary

Smithers Toyota in Canada is seeking a Service Advisor to act as the main link between customers and the service team. You will understand customer needs, coordinate repairs, provide estimates and updates, and ensure a professional experience from start to finish.

Key responsibilities include welcoming customers, preparing repair orders, communicating costs and timelines, and coordinating with technicians and parts.

Qualifications

• Strong customer service and communication skills.
• Organized with strong attention to detail.
• Comfortable working in a fast-paced environment.
• Reliable, professional and team focused.
• Automotive experience is an asset, but willingness to train the right person.
• Valid driver’s license required.

Responsibilities

• Welcome customers and understand their service concerns
• Prepare accurate repair orders and estimates
• Communicate repair recommendations, costs and timelines
• Coordinate work with technicians and the Parts Department
• Obtain customer authorization before additional work is completed
• Keep customers updated throughout the repair process
• Review completed work and invoices with customers
• Provide professional follow-up and customer service

Skills

Customer service

Communication

Attention to detail

Team player

Fast-paced environment

Valid driver’s license

Job description

Service Advisor

Smithers Toyota is looking for a Service Advisor to join our Service Department.

The Service Advisor is the main connection between our customers and the service team. You will help customers understand their vehicle needs, coordinate repairs with technicians and parts, provide accurate estimates and updates, and ensure each visit is handled professionally from start to finish.

Key Responsibilities

• Welcome customers and understand their service concerns
• Prepare accurate repair orders and estimates
• Communicate repair recommendations, costs and timelines
• Coordinate work with technicians and the Parts Department
• Obtain customer authorization before additional work is completed
• Keep customers updated throughout the repair process
• Review completed work and invoices with customers
• Provide professional follow-up and customer service

What We Are Looking For

• Strong communication and customer service skills
• Organized with good attention to detail
• Comfortable working in a fast-paced environment
• Reliable, professional and team focused
• Automotive experience is an asset, but we are willing to train the right person
• Valid driver’s license