Service Advisor

The Humberview Group; Orangeville; On-site; CAD 50,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Travel Insurance

Life insurance

RRSP matching

EAP

Job summary

Orangeville Toyota, part of The Humberview Group, seeks a Service Advisor in Orangeville to guide customers on service needs, schedule appointments, and build lasting relationships. Base salary plus bonus is offered, with opportunities across 20 stores and 18 brands.

Ideal candidates have previous Service Advisor experience, a valid driver's license, and strong interpersonal and organizational skills. CDK experience is a plus.

Qualifications

• A great attitude.
• Previous Service Advisor experience preferred.
• A valid Driver's License and clean driving record required.
• Strong interpersonal skills and a focus on building and maintaining relationships.
• Experience with CDK is an asset.
• Strong organizational and time management skills.

Responsibilities

• Greet customers and document service needs after vehicle walk-arounds.
• Provide recommendations on repairs, maintenance, and preventative services.
• Manage repair estimates, shop loading, and scheduling for efficiency.
• Schedule and coordinate service appointments to optimize workflow.
• Advise on car care and value of maintenance.
• Address customer inquiries and service questions professionally.
• Monitor progress of repair orders and provide updates to customers.
• Handle phone inquiries about work in progress and appointments.

Skills

Interpersonal skills

Customer-focused

Time management

Organizational skills

Relationship building

Tools

CDK experience

Job description

Orangeville Toyota is looking for a Service Advisor to add to their team in Orangeville. Orangeville Toyota is proud to be a member of The Humberview Group, representing 20 dealerships and 18 automotive brands.

Our Service Advisors are one of the first points of contact with customers who bring their vehicles in for service. They are responsible for advising customers on the necessary services required to their vehicle, as well as on routine maintenance.

The Service Advisor will also advise customers on other available services, book appointments, and build lasting relationships.

Compensation : Base Salary + Bonus, ranging from $50,000 to $100,000 a year.

Why Join The Humberview Group?

• Career Growth – Advancement opportunities across 20 stores and 18 brands.
• Rewards & Bonuses – Referral bonuses up to $2,000 and incentive programs.
• Comprehensive Benefits – Health, dental, travel, life insurance, RRSP matching, and an Employment Assistance Program (EAP).
• Training & Mentorship – Learn from experienced leaders who support your growth.
• Exclusive Perks – Team member pricing on vehicles, service, parts, and accessories.
• Lifestyle Benefits – Discounts on brands and gym memberships.
• Great Team Culture – Social events, BBQs, and team outings.
• Work-Life Balance – No Sundays or holidays, plus long summer weekends.

The Humberview Group is one of Ontario’s leading automotive dealer groups and a proud winner of Canada’s Best Managed Companies for 2024, 2025, and 2026.

With over 60 years of success, our people and customer relationships continue to drive our growth.

What You’ll Do

• Greet customers upon arrival and conduct detailed vehicle walk-arounds to assess service needs and document concerns.
• Provide professional recommendations on required repairs, maintenance, and preventative services based on vehicle condition and manufacturer guidelines.
• Manage repair estimate timelines, shop loading, and service scheduling to maximize efficiency and customer satisfaction.
• Schedule and coordinate service appointments while ensuring effective workflow within the Service Department.
• Advise customers on the care of their cars and the value of maintaining their vehicles.
• Address customer inquiries, concerns, and service-related questions with professionalism and care.
• Monitor the progress of repair orders throughout the day and provide timely updates to customers.
• Handle telephone inquiries regarding work in process and appointments and return phone messages promptly.
• Additional duties as assigned.

What We’re Looking For

• A great attitude!
• Previous Service Advisor experience is preferred.
• A valid Drivers License and clean driving record is required.
• Strong interpersonal skills and a focus on building and maintaining relationships.
• Experience with CDK is an asset.
• Strong organizational and time management skills.