Appointment Coordinator

Gateway Toyota; Edmonton; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Benefits package for permanent staff

Job summary

Gateway Toyota in Edmonton invites an Experienced Appointment Coordinator to guide customers through the maintenance scheduling process for their vehicle. You will book service appointments, answer questions, and help fit the right options to each customer.

This role emphasizes strong customer service, teamwork, and attention to detail in a fast-paced environment. Familiarity with Reynolds and Reynolds is a plus, and a permanent staff benefits package is offered.

Qualifications

• Customer-focused individual with strong relationship-building abilities.
• Experience with scheduling and appointment coordination.
• Proficient computer skills and technology understanding.
• Familiarity with Reynolds and Reynolds is an asset.

Responsibilities

• Answer phone calls and book vehicles in for service.
• Understand customer needs and provide service options.
• Address questions and concerns from customers.
• Perform reminders and follow-up calls.
• Handle additional duties as assigned.

Skills

Teamwork

Interpersonal skills

Problem solving

Attention to detail

Fast pace

Tech literacy

Tools

Reynolds and Reynolds

Job description

Gateway Toyota is looking for anExperiencedAppointment Coordinator .

The Service Coordinator is responsible for guiding the customer through the maintenance scheduling process for the repair of their vehicle. Our company is looking for a customer centric individual who is passionate about building relationship with our customers.

Job Duties:

• Answer phone calls and book customers vehicles in.


• Work with customers to understand their needs.


• Work with customers to answer questions or concerns.


• Do reminder and follow up phone calls.


• Additional duties assigned.

Successful Candidates Possess:

• Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude.


• Ability to problem solve and high attention to detail.


• Loves a fast pace environment.


• Computer skills and understanding of technology.


• Experience with Reynolds and Reynolds software considered an asset.

Hours:

• Monday-Thursday 9am-6pm, Friday 8:30am-5:30pm, rotating Saturday's 8am-4pm

Why Work for Gateway Toyota:

• As a team we strive for the best Customer Experience for our customers.


• Great Team Atmosphere


• Friendly Environment


• Benefits Package for Permanent Staff

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest!