Service Advisor

Smithers Toyota; Smithers; On-site; CAD 42,000 - 65,000; Full time

Job summary

Smithers Toyota is seeking a Service Advisor to join our Service Department. You will be the main link between customers and the service team, communicating needs, coordinating repairs, and ensuring a professional visit from start to finish.

Ideal candidates have strong communication and customer service skills, are organized, and thrive in a fast-paced environment. Automotive experience is a plus, and a valid driver’s license is required.

Qualifications

• Strong communication and customer service skills.
• Organized with good attention to detail.
• Comfortable working in a fast-paced environment.
• Reliable, professional and team focused.
• Automotive experience is an asset, but we are willing to train the right person.
• Valid driver’s license.

Responsibilities

• Welcome customers and understand their service concerns
• Prepare accurate repair orders and estimates
• Communicate repair recommendations, costs and timelines
• Coordinate work with technicians and the Parts Department
• Obtain customer authorization before additional work is completed
• Keep customers updated throughout the repair process
• Review completed work and invoices with customers
• Provide professional follow-up and customer service

Skills

Strong communication

Customer service

Organized

Attention to detail

Team oriented

Automotive experience (asset)

Valid driver’s license

Job description

Service Advisor

Smithers Toyota is looking for a Service Advisor to join our Service Department.

The Service Advisor is the main connection between our customers and the service team. You will help customers understand their vehicle needs, coordinate repairs with technicians and parts, provide accurate estimates and updates, and ensure each visit is handled professionally from start to finish.

Key Responsibilities

• Welcome customers and understand their service concerns
• Prepare accurate repair orders and estimates
• Communicate repair recommendations, costs and timelines
• Coordinate work with technicians and the Parts Department
• Obtain customer authorization before additional work is completed
• Keep customers updated throughout the repair process
• Review completed work and invoices with customers
• Provide professional follow-up and customer service

What We Are Looking For

• Strong communication and customer service skills
• Organized with good attention to detail
• Comfortable working in a fast-paced environment
• Reliable, professional and team focused
• Automotive experience is an asset, but we are willing to train the right person
• Valid driver’s license