Junior Service Advisor: Front‑Line Auto Care & Growth

Weins Canada; Markham; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Benefits plan

RRSP matching

Educational Reimbursement

Vehicle Purchase Program

Service & Discounts

Training & development

Employee Assistance Program

Referral program

Fitness discounts

Job summary

Weins Auto Group in Markville Toyota (Markham, ON) is seeking a motivated Junior Service Advisor to join our service team as a front-line representative delivering exceptional customer experiences. You will coordinate customer and vehicle processing, provide cost/time estimates, greet customers, and schedule follow-ups.

Ideal candidates have 1–3 years of customer service experience, strong communication, a valid Ontario driver's license, and previous service-advisor exposure is an asset.

Qualifications

• Previous experience in a service advisor role, within the automotive dealership environment is an asset.
• 1-3 years of customer service experience.
• Exceptional communication skills.
• Valid Class G Driver's License.

Responsibilities

• Coordinate customer and vehicle processing, providing estimates of cost and time to complete and follow through to delivery to ensure customer satisfaction.
• Greet customers in a friendly and professional manner and maintain their loyalty to the dealership.
• Assist customers in picking up vehicles and note any problems that they have so that the appointment for correction of a problem can be scheduled.
• Explain service work including next maintenance requirements to customers as required.
• Notify customers when backorder parts become available.
• Check and review work in process and open R.O.’s to see that all work is being performed properly and time schedule is being met, as required.
• Diagnose the specific customer problems accurately and describe clearly on repair orders.
• Other duties, projects, etc. as requested by management.

Skills

Communication skills

Job description

Weins Auto Group in Markville Toyota (Markham, ON) is seeking a motivated Junior Service Advisor to join our service team as a front-line representative delivering exceptional customer experiences. You will coordinate customer and vehicle processing, provide cost/time estimates, greet customers, and schedule follow-ups.

Ideal candidates have 1–3 years of customer service experience, strong communication, a valid Ontario driver's license, and previous service-advisor exposure is an asset.