IT Technician: Enterprise Systems & Cybersecurity

City-of-Winkle; Winkler; On-site; CAD 55,000 - 75,000; Full time

Job summary

City of Winkler seeks an IT Technician to provide reliable and secure technology support for City staff and systems, including hardware, software, networks, Microsoft 365 and cybersecurity. You will deliver day‑to‑day technical support, administer Microsoft 365, maintain the enterprise network, and assist with IT projects and cybersecurity incident response.

The role reports to the Director of Corporate Services and requires teamwork, strong problem‑solving and the ability to work independently,

Qualifications

• Diploma or degree in Information Technology, Computer Science or related field, or an equivalent combination of education and experience.
• Approximately three years of hands‑on experience supporting business or enterprise IT systems.
• Experience with Microsoft 365, Windows systems, enterprise networks, firewalls, Wi‑Fi, VPNs, backups and cybersecurity practices.
• Valid Class 5 driver’s licence.

Responsibilities

• Provide reliable and secure technology support for City staff and systems, including hardware, software, networks, Microsoft 365 and cybersecurity.
• Deliver day‑to‑day technical support to City staff and maintain computers, mobile devices, software, phones and related equipment.
• Administer and support Microsoft 365, user accounts, access permissions and City technology systems.
• Maintain and troubleshoot the City’s enterprise network, including servers, Wi‑Fi, switches, firewalls, VPNs and backups.
• Maintain cybersecurity controls, monitor and respond to security concerns, and assist with cybersecurity incidents and recovery.
• Maintain IT documentation, equipment inventories, software licences and system records.
• Coordinate with technology vendors and service providers and assist with IT projects, purchasing and system improvements.
• Provide staff training and promote good cybersecurity and technology practices.
• Be available after regular working hours when required for urgent IT issues, cybersecurity incidents, emergency operations or planned maintenance.
• Other duties as assigned.

Skills

Team player

Problem solving

Communication

Organizational skills

Discretion with confidential data

Education

Diploma or degree in IT or related field

Tools

Microsoft 365

Windows

Enterprise networks

Firewalls

Wi‑Fi

VPNs

Backups

Cybersecurity practices

Job description

City of Winkler seeks an IT Technician to provide reliable and secure technology support for City staff and systems, including hardware, software, networks, Microsoft 365 and cybersecurity. You will deliver day‑to‑day technical support, administer Microsoft 365, maintain the enterprise network, and assist with IT projects and cybersecurity incident response.

The role reports to the Director of Corporate Services and requires teamwork, strong problem‑solving and the ability to work independently,