IT Technician I: End-User Support & Onboarding

City of Dawson Creek; Dawson Creek; On-site; CAD 41,000 - 58,000; Full time

Job summary

The City of Dawson Creek is seeking a full-time IT Technician I to deliver end-user support, service desk operations, and operational assistance for the City's IT services. Responsibilities include onboarding/offboarding, Microsoft 365 support, asset management, and configuration of end-user devices and systems.

You will collaborate with IT staff, participate in cross-training for service continuity, and ensure reliable technology services for City staff.

Qualifications

• Two years of IT support experience or an equivalent education.
• Certificate, diploma, or post-secondary education in Information Technology or related discipline.
• Knowledge of service desk operations, end-user support, Microsoft 365, and common business technologies.

Responsibilities

• Provide technical support to City staff via phone, email, remote support tools, ticketing systems, and in-person assistance.
• Respond to and resolve service desk requests and incidents, escalating as needed.
• Configure, deploy, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and related equipment.
• Coordinate employee onboarding and offboarding activities, including account setup, access provisioning, equipment deployment, and removal.
• Provide user training and guidance for effective use of technology systems and services.

Skills

End-user support

Customer service

Remote support

Ticketing systems

Account provisioning

Endpoint management

Education

IT certificate/diploma

Tools

Microsoft 365

Remote support tools

ITSM ticketing system

AD/Account provisioning tools

Endpoint management tools

Job description

The City of Dawson Creek is seeking a full-time IT Technician I to deliver end-user support, service desk operations, and operational assistance for the City's IT services. Responsibilities include onboarding/offboarding, Microsoft 365 support, asset management, and configuration of end-user devices and systems.

You will collaborate with IT staff, participate in cross-training for service continuity, and ensure reliable technology services for City staff.