IT Technician

Talantir; Saskatoon; Híbrido; CAD 33.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Casual dress

Mileage reimbursement

Paid time off

Work from home

Descripción de la vacante

iBITS Canada is seeking a skilled IT Technician to join our Saskatoon team, providing on-site and remote support for clients. You will install, configure, and maintain hardware, software, and network systems while supporting Microsoft 365 environments and using MSP tools to track tickets and monitor systems.

The role requires strong troubleshooting, customer service, and the ability to work independently in a fast-paced MSP setting.

Formación

• Experience providing IT support for clients in a service provider environment.
• Proficient in administering Microsoft 365 and security configurations.
• Familiarity with MSP tools (MSP Manager, N-able) and ticketing workflows.

Responsabilidades

• Provide on-site and remote technical support for clients.
• Install, configure, and maintain hardware, software, and network systems.
• Troubleshoot desktops, laptops, printers, and network issues.
• Administer and support Microsoft 365 environments (users, licensing, security).
• Use MSP tools to manage tickets, monitor systems, and document work.
• Perform system upgrades, backups, and routine maintenance.
• Maintain accurate documentation of service activities.
• Travel to client locations as required.
• Ensure timely resolution of tickets and incidents.

Conocimientos

MS 365 administration

Remote support

Windows OS

Networking basics

Customer service

Time management

Independent work

Herramientas

MSP Manager

N-able

Descripción del empleo

Company: iBITS Canada

Location: Saskatoon, SK (Remote)

Job Type: Full-time

About Us

iBITS Canada is a growing IT services provider delivering reliable technical support and infrastructure solutions to businesses across Saskatchewan. We pride ourselves on responsive service, technical expertise, and strong client relationships.

Position Overview

We are seeking a skilled and dependable IT Technician to join our team in Saskatoon. This role involves both on-site and remote support for clients, requiring strong troubleshooting abilities, hands-on technical experience, and excellent customer service skills.

Key Responsibilities

• Provide on-site and remote technical support for clients
• Install, configure, and maintain hardware, software, and network systems
• Troubleshoot issues related to desktops, laptops, printers, and network infrastructure
• Administer and support Microsoft 365 environments (users, licensing, security, and applications)
• Use RMM and PSA tools to manage tickets, monitor systems, and document work
• Perform system upgrades, backups, and routine maintenance
• Maintain accurate documentation of service activities
• Travel to client locations as required
• Ensure timely resolution of service tickets and incidents

Requirements

• Valid driver’s license and access to a reliable vehicle
• Willingness and ability to travel to client sites
• Fluency in English (spoken and written)
• Strong experience with Microsoft 365 administration and support
• Experience working with MSP tools, including MSP Manager and N-able
• Solid understanding of Windows operating systems and basic networking
• Strong problem-solving, communication, and time management skills
• Ability to work independently in a fast-paced environment

Preferred Qualifications

• French language skills (considered an asset)
• Previous experience in a Managed Service Provider (MSP) environment
• IT certifications or Microsoft certifications

What We Offer

• Competitive salary (based on experience)
• Opportunities for growth and professional development
• Supportive team environment
• Mileage reimbursement (if applicable)

Pay: $3,000.00-$4,500.00 per month

Benefits

• Casual dress
• Mileage reimbursement
• Paid time off
• Work from home