IT Technician I

City of Dawson Creek; Dawson Creek; On-site; CAD 41,000 - 58,000; Full time

Job summary

The City of Dawson Creek invites applications for a full-time IT Technician I to provide end-user support and operational assistance for the City’s information technology services. The role covers service desk activities, onboarding and offboarding, Microsoft 365 support, asset management, and configuring and maintaining end-user devices.

The position collaborates with IT staff to ensure reliable technology services and cross-training for continuity.

Qualifications

• Two years of IT support experience or equivalent education.
• Certificate, diploma, or post-secondary education in Information Technology, Computer Science, Information Systems, or a related discipline.
• Knowledge of service desk operations, end-user support practices, Microsoft 365 applications, and common business technologies.
• Basic knowledge of networking concepts, device management, user account administration, and cybersecurity practices.
• Ability to troubleshoot and resolve technical issues with sound judgment and initiative.
• Possess and maintain a valid Class 5 Driver's License.

Responsibilities

• Provide technical support to City staff via phone, email, remote tools, ticketing systems, and in-person assistance.
• Respond to and resolve service desk requests and incidents, escalating issues when required.
• Configure, deploy, maintain, and troubleshoot desktops, laptops, mobile devices, printers, peripherals, and related technology equipment.
• Coordinate employee onboarding and offboarding activities, including account setup, access provisioning, equipment deployment, and account removal.
• Provide user training, guidance, and education to support effective use of technology systems and services.

Skills

Service desk operations

End-user support

Troubleshooting

Education

IT certificate/diploma or related degree

Tools

Microsoft 365

Ticketing systems

Remote support tools

Job description

IT Technician I

Full-Time, Permanent
Internal/External Posting No. 2026-75
Department: Communications and Digital Services
Internal Posting Date: October 09, 2026
Internal Closing Date: October 22, 2026
External Posting Date: October 23, 2026
External Closing Date: November 08, 2026
2026 Hourly Rate: $35.91 after probation
Hours of Work: 40 hours per week
Competition No.: 2026-75

The City of Dawson Creek invites applications for a full-time IT Technician I to provide end-user support and operational assistance for the City's information technology services. The position is responsible for service desk activities, user onboarding and offboarding, Microsoft 365 support, technology asset management, and the configuration and maintenance of end-user devices and systems. The role works collaboratively with other IT staff to ensure reliable technology services and participate in cross-training to support service continuity.

What You’ll Do:

• Provide technical support to City staff through phone, email, remote support tools, ticketing systems, and in-person assistance.
• Respond to and resolve service desk requests and incidents, escalating issues when required.
• Configure, deploy, maintain, and troubleshoot desktops, laptops, mobile devices, printers, peripherals, and related technology equipment.
• Coordinate employee onboarding and offboarding activities, including account setup, access provisioning, equipment deployment, and account removal.
• Provide user training, guidance, and education to support effective use of technology systems and services.

Requirements:

• Two (2) years of experience in an information technology support environment, or an equivalent combination of education and experience.
• Certificate, diploma, or post-secondary education in Information Technology, Computer Science, Information Systems, or a related discipline.
• Knowledge of service desk operations, end-user support practices, Microsoft 365 applications, and common business technologies.
• Basic knowledge of networking concepts, device management, user account administration, and cybersecurity practices.
• Ability to troubleshoot and resolve technical issues while exercising sound judgment and initiative.
• Possess and maintain a valid Class 5 Driver's License.

The ideal candidate possesses the capacity to perform all duties in a safe manner while fostering positive relationships with both the public and fellow staff.

The City of Dawson Creek is committed to accommodating persons with disabilities whenever reasonably possible during the selection and employment process. You must be legally entitled to work for any employer in Canada to be eligible for this position. By applying for this position, you are giving permission for the City to contact your previous employers and references.