IT Technician

City-of-Winkle; Winkler; On-site; CAD 55,000 - 75,000; Full time

Job summary

City of Winkler seeks an IT Technician to provide reliable and secure technology support for City staff and systems, including hardware, software, networks, Microsoft 365 and cybersecurity. You will deliver day‑to‑day technical support, administer Microsoft 365, maintain the enterprise network, and assist with IT projects and cybersecurity incident response.

The role reports to the Director of Corporate Services and requires teamwork, strong problem‑solving and the ability to work independently,

Qualifications

• Diploma or degree in Information Technology, Computer Science or related field, or an equivalent combination of education and experience.
• Approximately three years of hands‑on experience supporting business or enterprise IT systems.
• Experience with Microsoft 365, Windows systems, enterprise networks, firewalls, Wi‑Fi, VPNs, backups and cybersecurity practices.
• Valid Class 5 driver’s licence.

Responsibilities

• Provide reliable and secure technology support for City staff and systems, including hardware, software, networks, Microsoft 365 and cybersecurity.
• Deliver day‑to‑day technical support to City staff and maintain computers, mobile devices, software, phones and related equipment.
• Administer and support Microsoft 365, user accounts, access permissions and City technology systems.
• Maintain and troubleshoot the City’s enterprise network, including servers, Wi‑Fi, switches, firewalls, VPNs and backups.
• Maintain cybersecurity controls, monitor and respond to security concerns, and assist with cybersecurity incidents and recovery.
• Maintain IT documentation, equipment inventories, software licences and system records.
• Coordinate with technology vendors and service providers and assist with IT projects, purchasing and system improvements.
• Provide staff training and promote good cybersecurity and technology practices.
• Be available after regular working hours when required for urgent IT issues, cybersecurity incidents, emergency operations or planned maintenance.
• Other duties as assigned.

Skills

Team player

Problem solving

Communication

Organizational skills

Discretion with confidential data

Education

Diploma or degree in IT or related field

Tools

Microsoft 365

Windows

Enterprise networks

Firewalls

Wi‑Fi

VPNs

Backups

Cybersecurity practices

Job description

The City of Winkler depends on a robust IT system for its internal operations and to provide services to the public. Each department has unique IT needs and systems to support them. These systems also allow the public to access essential municipal services.

What You'll Do:

• Reporting to the Director of Corporate Services, the IT Technician provides reliable and secure technology support for City staff and systems, including hardware, software, networks, Microsoft 365 and cybersecurity.
• Job duties include:
• They provide day-to-day technical support to City staff and maintain computers, mobile devices, software, phones, and related equipment.
• Administer and support Microsoft 365, user accounts, access permissions and City technology systems.
• Maintain and troubleshoot the City's enterprise network, including servers, Wi-Fi, switches, firewalls, VPNs and backups.
• Maintain cybersecurity controls, monitor and respond to security concerns, and assist with cybersecurity incidents and recovery.
• Maintain IT documentation, equipment inventories, software licences and system records.
• Coordinate with technology vendors and service providers and assist with IT projects, purchasing and system improvements.
• Provide staff training and promote good cybersecurity and technology practices.
• Be available after regular working hours when required for urgent IT issues, cybersecurity incidents, emergency operations or planned maintenance.
• Other duties as assigned.

Qualifications You'll Need:

Minimum Qualifications:

• Diploma or degree in Information Technology, Computer Science or a related field, or an equivalent combination of education and experience.
• Previous hands-on experience supporting business or enterprise IT systems; approximately three years of relevant experience is preferred.
• Experience with Microsoft 365, Windows systems, enterprise networks, firewalls, Wi-Fi, VPNs, backups and cybersecurity practices.
• Valid Class 5 driver's licence.

Knowledge, Skills, Abilities:

• Must be a Team Player.
• Knowledge of user and device administration, network troubleshooting, system security and hardware/software support.
• Strong problem-solving, communication, customer-service, and organizational skills, with the ability to work independently and handle confidential information.

Job Details:

• Works 40hrs/wk.
• Mostly indoor office work that is sedentary but could include walking, sitting, standing, climbing stairs, manual dexterity, visual acuity.
• Installation and maintenance of IT equipment may require working with hands, climbing ladders, crouching, crawling, and working in tight spaces.
• Hazards associated with sitting and prolonged use of keyboard, mouse, and computer monitors.

We appreciate all applications. However, only those considered for interviews will be contacted.

As an employer, we are committed to the principles of dignity, independence, integration, and equal opportunity for people with disabilities. If you require reasonable accommodations during the application and selection process, please contact us at [e-mail] so we can arrange accommodations.