IT Systems & Infrastructure Specialist – On‑Site Ottawa

Myticas Consulting Inc.; Ottawa; On-site; CAD 60,000 - 68,000; Part time

Job summary

Myticas Consulting Inc. is seeking an IT Systems Support Specialist for an on-site role in Ottawa, ON. 6-month contract with potential extension, ASAP start, supporting desktops, servers, networks, and OT devices in a busy facility.

The role blends end-user support with infrastructure troubleshooting, including Windows domains, Exchange, VPN, and security systems. Prior airport/24/7 ops experience is a plus but not required.

Qualifications

• College diploma or university degree in Computer Technology, Computer Science, Information Technology, or a related discipline.
• Alternatively, a combination of relevant education and ~3+ years IT experience.
• Valid Ontario Class G driver's licence and high standard of driving record.

Responsibilities

• Install, configure, maintain, and troubleshoot desktops, laptops, and peripherals.
• Provide onsite and remote technical support to internal users.
• Troubleshoot Windows environments, AD, Exchange, VPN, and storage.
• Create/modify user accounts and manage password resets.
• Apply OS updates, patches, and config changes.
• Troubleshoot LAN/WAN connectivity and network devices.
• Support specialized hardware like kiosks, printers, displays, and telephony.
• Respond to help desk tickets with timely resolution.
• Maintain inventory and licensing information; document operations.

Skills

Windows operating systems

Active Directory

LAN/WAN networking

Hardware troubleshooting

End-user support

VPN

Customer service

English communication

Ticketing system

Education

College diploma or university degree in Computer Technology, Computer Science, Information Technology, or related discipline

Tools

Windows Server

Exchange

Remote support tools

Job description

Myticas Consulting Inc. is seeking an IT Systems Support Specialist for an on-site role in Ottawa, ON. 6-month contract with potential extension, ASAP start, supporting desktops, servers, networks, and OT devices in a busy facility.

The role blends end-user support with infrastructure troubleshooting, including Windows domains, Exchange, VPN, and security systems. Prior airport/24/7 ops experience is a plus but not required.