IT Operations & Systems Support Specialist (34762)

Myticas Consulting Inc.; Ottawa; On-site; CAD 60,000 - 68,000; Part time

Job summary

Myticas Consulting Inc. is seeking an IT Systems Support Specialist for an on-site role in Ottawa, ON. 6-month contract with potential extension, ASAP start, supporting desktops, servers, networks, and OT devices in a busy facility.

The role blends end-user support with infrastructure troubleshooting, including Windows domains, Exchange, VPN, and security systems. Prior airport/24/7 ops experience is a plus but not required.

Qualifications

• College diploma or university degree in Computer Technology, Computer Science, Information Technology, or a related discipline.
• Alternatively, a combination of relevant education and ~3+ years IT experience.
• Valid Ontario Class G driver's licence and high standard of driving record.

Responsibilities

• Install, configure, maintain, and troubleshoot desktops, laptops, and peripherals.
• Provide onsite and remote technical support to internal users.
• Troubleshoot Windows environments, AD, Exchange, VPN, and storage.
• Create/modify user accounts and manage password resets.
• Apply OS updates, patches, and config changes.
• Troubleshoot LAN/WAN connectivity and network devices.
• Support specialized hardware like kiosks, printers, displays, and telephony.
• Respond to help desk tickets with timely resolution.
• Maintain inventory and licensing information; document operations.

Skills

Windows operating systems

Active Directory

LAN/WAN networking

Hardware troubleshooting

End-user support

VPN

Customer service

English communication

Ticketing system

Education

College diploma or university degree in Computer Technology, Computer Science, Information Technology, or related discipline

Tools

Windows Server

Exchange

Remote support tools

Job description

IT Systems Support Specialist – Technology & Infrastructure

Location: Ottawa, ON – On‑Site

Contract: 6 Months + Extension

Start: ASAP

The Opportunity

We are seeking a hands‑on IT Systems Support Specialist to provide technical support across a complex, highly operational technology environment.

This is an excellent opportunity for a Junior to Intermediate IT professional who enjoys a combination of end‑user support, Windows systems, networking, infrastructure troubleshooting, and hands‑on hardware support.

The successful candidate will support both traditional corporate IT infrastructure and specialized operational technology, including workstations, servers, networks, kiosks, printers, displays, telephony, security systems, and other technology used within a large operational facility.

Previous airport experience is NOT required. Experience supporting technology in an airport, transportation, logistics, healthcare, manufacturing, or other 24/7 operational environment would be considered an asset.

What You’ll Be Doing

• Install, configure, maintain, and troubleshoot desktops, laptops, hardware, software, and peripheral devices
• Provide responsive onsite and remote technical support to internal users
• Troubleshoot Windows environments, Active Directory, Exchange, VPN, storage, and related enterprise systems
• Create, modify, and remove user accounts and assist with password resets and access issues
• Apply operating system updates, patches, and configuration changes
• Troubleshoot and maintain LAN/WAN connectivity
• Diagnose issues involving routers, switches, firewalls, servers, and other network‑connected equipment
• Install, configure, and support specialized hardware such as kiosks, service desks, boarding pass printers, baggage tag printers, displays, and other operational devices
• Support technology associated with building systems, operational systems, displays, parking, public address, telephony, and security/access‑control environments
• Respond to help desk tickets and service requests, providing timely troubleshooting and resolution
• Analyze system logs and identify potential system or infrastructure issues
• Assist with the deployment and implementation of new technology solutions
• Support system upgrades and ongoing infrastructure improvements
• Maintain hardware/software inventory and licensing information
• Assist with ordering IT equipment, supplies, and services
• Maintain technical documentation, reports, and operational logs
• Perform other related IT support duties as required

What We’re Looking For

• College diploma or university degree in Computer Technology, Computer Science, Information Technology, or a related discipline

OR

• A combination of relevant education and approximately 3+ years of related IT experience
• Hands‑on experience with IT support, systems support, infrastructure, or technical troubleshooting
• Knowledge of Windows operating systems and enterprise applications
• Experience with hardware and software troubleshooting
• Working knowledge of Active Directory
• Understanding of LAN/WAN networking and connectivity troubleshooting
• Familiarity with servers, networking equipment, workstations, printers, and peripheral devices
• Understanding of IT security concepts and standard IT support practices
• Experience working with a ticketing/service desk system; experience with any established ticketing platform is acceptable
• Strong troubleshooting and analytical abilities
• Strong customer‑service and interpersonal skills
• Excellent verbal and written communication skills in English
• Ability to prioritize multiple technical issues in a busy operational environment
• Self‑motivated, organized, detail‑oriented, and comfortable learning unfamiliar technologies

Required – Driver’s Licence

Candidates must possess a valid Class G driver’s licence (Ontario) or Quebec equivalent and be able to provide a driver’s abstract issued within the last month.

Nice to Have

• Experience supporting technology within an airport, transportation, logistics, or other operational environment
• Exposure to Common Use Passenger Processing Systems (CUPPS)
• Exposure to Common Use Self‑Service (CUSS) kiosks
• Experience supporting passenger information kiosks, check‑in desks, boarding pass printers, baggage tag printers, or similar self‑service technology
• Experience with building management, operational technology, display, telephony, parking, or security systems
• ITIL certification or familiarity with ITIL/IT service management practices
• Project coordination or project management experience
• Bilingualism in English and French

Security / Clearance Requirements

The successful candidate must be eligible to complete the required background screening and security/access clearance process associated with working in a secure operational environment.

Who Will Succeed in This Role?

You don’t need to come from an airport environment to be successful.

We’re looking for someone who is technically curious, comfortable working hands‑on, and willing to learn specialized systems. You should enjoy troubleshooting problems that can range from a user workstation or printer one moment to a network, kiosk, server, or operational system the next.

This role is particularly well suited to an IT professional who wants to broaden their infrastructure experience beyond a traditional help desk environment while working with a diverse range of enterprise and operational technologies.