IT Support Technician

Hamilton Robson; Toronto; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Professional development opportunities

Job summary

Hamilton Robson in Toronto is seeking an IT Support Technician to join our global IT team. This role provides first-line support, onsite and remote assistance, and collaboration with colleagues across time zones.

You will install and support Windows, macOS and mobile devices, manage user accounts, and troubleshoot a range of hardware, software and network issues. The position offers exposure to industry-leading workplace technology.

Qualifications

• 1-3 years’ IT support/Helpdesk/Desktop support experience.
• Experience with Windows, macOS and mobile devices.
• Familiarity with networking fundamentals, Wi‑Fi and VPN connectivity.

Responsibilities

• Provide first-line IT support through the Service Desk.
• Install, configure and support Windows, macOS and mobile devices.
• Manage user accounts, permissions and access across business systems.
• Set up equipment for new starters and support onboarding and offboarding.
• Troubleshoot hardware, software, network and workplace technology issues.
• Support meeting room technology, Zoom Rooms and AV equipment.
• Maintain IT assets, loan equipment and inventory records.
• Perform device upgrades, replacements and operating system deployments.
• Escalate complex technical issues when required.
• Maintain IT documentation and knowledge articles.
• Support office technology for meetings and company events.
• Contribute to continuous improvement across IT services.

Skills

Troubleshooting

Communication

Customer service

Education

IT certifications (CompTIA A+, Network+, Google IT Support, MS)

Tools

Jira

ServiceNow

Google Workspace

Zoom

Slack

Okta

Atlassian products

Jamf

Microsoft Intune

Job description

As part of our continued growth, we are looking for an IT Support Technician to join our global IT team in Toronto. This is an excellent opportunity for an enthusiastic IT professional to develop their career within an ambitious international organisation, supporting colleagues across multiple offices while working with modern workplace technologies.

The IT Support Technician will act as the first point of contact for technical support across the business, providing both onsite and remote assistance to employees. Working closely with colleagues across different time zones, this role requires strong technical troubleshooting skills, excellent communication and a proactive approach to problem solving.

What You'll Be Doing

• Provide first-line IT support through the Service Desk.
• Install, configure and support Windows, macOS and mobile devices.
• Manage user accounts, permissions and access across business systems.
• Set up equipment for new starters and support onboarding and offboarding.
• Troubleshoot hardware, software, network and workplace technology issues.
• Support meeting room technology, Zoom Rooms and AV equipment.
• Maintain IT assets, loan equipment and inventory records.
• Perform device upgrades, replacements and operating system deployments.
• Escalate complex technical issues when required.
• Maintain IT documentation and knowledge articles.
• Support office technology for meetings and company events.
• Contribute to continuous improvement across IT services.

What We're Looking For

• 1-3 years’ experience in an IT Support, Helpdesk or Desktop Support role.
• Experience supporting Windows, macOS and mobile devices.
• Experience with Microsoft 365 and/or Google Workspace.
• Familiarity with IT ticketing systems (Jira, ServiceNow or similar).
• Good understanding of networking fundamentals, including Wi‑Fi and VPN connectivity.
• Basic knowledge of AV and video conferencing technologies.
• Strong troubleshooting, communication and customer service skills.
• Ability to manage competing priorities in a fast‑paced environment.
• Experience with Google Workspace, Zoom, Slack, Okta and Atlassian products.
• Experience with endpoint management tools such as Jamf or Microsoft Intune.
• Familiarity with identity and access management.
• Experience supporting hybrid workplace technology and meeting room systems.
• Relevant IT certifications (CompTIA A+, Network+, Google IT Support, Microsoft or equivalent).

What You'll Get

• Competitive salary and benefits package.
• Opportunity to work with industry‑leading workplace technology and collaboration platforms.
• Exposure to global IT operations.
• Career progression within a rapidly growing international business.
• Collaborative and supportive team environment.
• Ongoing professional development and training opportunities.

Why Hamilton Robson?

Hamilton Robson is a fast‑growing global technology and audiovisual solutions company delivering innovative workplace technology and specialist space solutions for leading organisations across North America, the UK, EMEA and APAC region.

London (based at a client site, with occasional travel across Europe)