Desktop and Site Support Technician

Jobgether; Toronto; On-site; CAD 41,000 - 50,000; Full time

Benefits offered by this job

Health and dental benefits

Paid training and onboarding support

Tuition reimbursement

Job summary

Jobgether, on behalf of a partner company, is seeking a Desktop and Site Support Technician based in Canada. The role provides hands-on IT support for on-site users in Toronto, handling hardware, software, and networking tasks with a strong focus on onboarding and asset management.

You will work with Windows and macOS, Microsoft 365, and Active Directory while supporting both on-site and remote employees in a fast-paced, customer-focused environment.

Qualifications

• Current enrollment in a computer-related program or equivalent IT experience.
• Bachelor’s degree in Computer Science/Information Technology preferred.
• Certifications such as CompTIA A+ or MDDA are valued.
• Hands-on experience with Windows and macOS troubleshooting.
• Familiarity with Microsoft 365, Active Directory, and remote desktop tools.
• Understanding of TCP/IP, DNS, DHCP, and basic networking.

Responsibilities

• Provide in-person, phone, and remote technical support to end users.
• Troubleshoot desktops, laptops, printers, peripherals, and mobile devices.
• Install, configure, and maintain Windows and macOS systems and apps.
• Perform routine hardware maintenance and equipment preparation.
• Assist basic network troubleshooting and connectivity issues.
• Prepare equipment for new remote employees and onboard new hires.
• Document support requests and IT assets accurately.
• Collaborate with IT team on escalated issues and projects.

Skills

Windows troubleshooting

macOS troubleshooting

Microsoft 365 / Office 365

Active Directory

Networking basics

Remote desktop tools

Communication skills

On-site support

Equipment onboarding

Education

Bachelor’s degree in Computer Science or IT

Current enrollment in computer-related program

CompTIA A+ or Microsoft Modern Desktop Administrator

Tools

Remote desktop software

Helpdesk ticketing systems

Hardware diagnostics tools

Job description

his position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Desktop and Site Support Technician based in Canada.

This role is ideal for a hands‑on IT professional who enjoys solving technical problems and helping users stay productive.
You’ll provide desktop, hardware, software, network, and systems support across an on‑site environment in Toronto.
The position combines day‑to‑day troubleshooting with equipment preparation, user onboarding, asset management, and technical maintenance.
You’ll support both on‑site teams and remote employees, ensuring technology is configured, accessible, and working reliably.
The role offers exposure to Windows and macOS, Microsoft 365, Active Directory, networking, remote‑support tools, and a broad range of IT hardware.
You’ll work closely with other IT professionals while developing your technical capabilities in a fast‑paced, customer‑focused environment.
This is a fully on‑site opportunity with a fixed Monday‑to‑Friday schedule and potential emergency support requirements.

Accountabilities:

• Provide in‑person, phone, and remote technical support to end users, diagnosing and resolving hardware, software, network, and system issues.
• Troubleshoot desktop computers, laptops, printers, peripherals, mobile devices, and other IT equipment.
• Install, configure, maintain, and troubleshoot Windows and macOS operating systems and business applications.
• Perform routine hardware maintenance, repairs, upgrades, replacements, and equipment preparation.
• Support basic network troubleshooting, including connectivity, TCP/IP, DNS, DHCP, and network‑access issues.
• Prepare and configure desktops, monitors, keyboards, and other equipment for new and existing remote employees, including packaging and shipment coordination.
• Provide technical onboarding support to new hires, helping users connect to company systems and properly configure their equipment.
• Educate users on hardware and software best practices to reduce recurring technical issues.
• Maintain accurate records of support requests, troubleshooting activities, IT assets, and equipment inventory.
• Collaborate with other IT team members on escalated technical issues, infrastructure initiatives, and broader IT projects.
• Prioritize and manage multiple support requests effectively while maintaining a strong customer‑service experience.
• Provide emergency technical assistance during major outages or critical incidents when required, with eligible hours potentially compensated through lieu time.

Requirements:

• Current enrollment in a computer‑related program, a completed computer‑related education, or equivalent professional IT experience.
• Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
• Relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are valued.
• Hands‑on experience troubleshooting Windows and macOS operating systems.
• Familiarity with Microsoft Office 365, Active Directory, and remote desktop/support tools.
• Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and connectivity troubleshooting.
• Knowledge of computer hardware components, peripherals, and their functions.
• Strong problem‑solving skills with a methodical, detail‑oriented approach.
• Excellent written and verbal communication skills and the ability to explain technical issues clearly to non‑technical users.
• Customer‑first mindset with a friendly, patient, and professional approach.
• Ability to manage competing priorities and work effectively in a fast‑paced support environment.
• Willingness to learn, adapt, and develop knowledge of new technologies and IT practices.
• Ability to work fully on‑site and remain within reasonable commuting distance of the primary Toronto locations.

Benefits:

• Annual base salary of approximately $45,000 CAD.
• Fixed Monday‑to‑Friday schedule with a 9‑hour shift, either 8:00 AM–4:00 PM or 9:00 AM–5:00 PM.
• Comprehensive health and dental benefits.
• Paid training and onboarding support.
• Tuition reimbursement and learning opportunities.
• Internal career development and advancement opportunities.
• Employee perk programs and referral incentives.
• Opportunity to gain broad hands‑on experience across desktop support, hardware, software, networking, and remote employee technology.
• Inclusive workplace with support and accommodations available throughout the hiring process for candidates with disabilities.
• Emergency support opportunities during major outages, with eligible hours potentially covered through lieu time.

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