IT Support Technician (6-Month Contract)

STACK IT Recruitment; Toronto; On-site; CAD 34,440 - 48,216; Full time

Job summary

STACK IT Recruitment is hiring a Level 1/1.5 IT Support Technician for a 6-month onsite contract in Toronto. This position involves providing front-line technical support and troubleshooting day-to-day technology issues.

You'll assist employees with onboarding, equipment setup, and Microsoft 365 applications while ensuring a seamless user experience in a fast-paced environment. Support is predominantly onsite, requiring a motivated IT professional eager to tackle challenges and enhance their skills.

Qualifications

• 1-3 years of IT support experience in a helpdesk or desktop support environment.
• Strong troubleshooting skills and the ability to diagnose common issues.
• Excellent customer service and communication skills.

Responsibilities

• Provide first-line IT support for employees across the organization.
• Troubleshoot and support Microsoft 365 applications and services.
• Support employee onboarding and offboarding activities.

Skills

IT support experience

Troubleshooting skills

Customer service

Windows 10/11 support

Microsoft 365 applications

Active Directory

Mobile device support

Job description

Enjoy hands-on IT support and helping users adapt to new technology?

We're hiring a Level 1/1.5 IT Support Technician for a 6-month onsite contract to provide front-line technical support across the organization. Working closely with the IT team, you'll troubleshoot day-to-day technology issues, support employee onboarding and equipment setup, and help deliver a seamless user experience in a fast-paced, collaborative environment.

Who You Are

You're a motivated IT support professional with a strong interest in hands-on desktop support and end-user experience. You approach technical issues with a calm, methodical mindset and communicate clearly with users at all levels of technical comfort.

You're eager to continue developing your technical skills, adapt quickly in a project-driven environment, and support users through technology changes with patience and professionalism.

• Location: Toronto, ON (Fully On-site - 5 days a week in office)
• Monday to Friday, 8:30 AM - 5 PM, with on-call support on rotation
• Vacancy Type: This role is a newly created position

What You'll Do (Your Superpowers)

• Provide first-line IT support for employees across the organization, serving as the primary point of contact for day-to-day technical issues
• Deliver onsite desktop support in a fast-paced office environment, including troubleshooting laptops, monitors, printers, mobile devices, meeting room technology, and peripheral equipment
• Support employee onboarding and offboarding activities, including workstation setup, user account provisioning, software installation, and device configuration
• Troubleshoot and support Microsoft 365 applications and services, including Outlook, Teams, SharePoint, OneDrive, and related collaboration tools
• Provide assistance with user access requests, account administration, and basic Active Directory / Microsoft Entra ID tasks
• Support audio‑visual and Microsoft Teams meeting room technology, ensuring conference rooms are operational and ready for use
• Assist users with common application issues across Microsoft Office, Adobe Acrobat, DocuSign, and other business applications
• Document issues, resolutions, procedures, and configurations to maintain accurate IT knowledge and support records
• Escalate complex technical issues to Level 2 and Level 3 IT resources when required
• Support remote users and acquired business locations through remote troubleshooting and coordination with local site contacts
• Leverage available resources, documentation, AI tools, and research to independently investigate and resolve technical issues
• Deliver exceptional customer service while building positive relationships with employees across all departments
• Contribute wherever needed within a small, collaborative IT team, taking ownership of tasks and supporting business priorities

What We're Looking For (Our Wishlist)

• 1-3 years of IT support experience in a helpdesk, desktop support, technical support, or onsite support environment
• Hands-on experience supporting:
• Windows 10/11 workstations
• Microsoft 365 applications and services
• Microsoft Teams and collaboration tools
• Basic Active Directory or Microsoft Entra ID administration
• Mobile devices (iPhone and Android)
• Strong troubleshooting skills and the ability to diagnose common hardware, software, and connectivity issues
• Excellent customer service, communication, and interpersonal skills
• A positive, service-oriented attitude with a genuine desire to help others
• Resourceful and solutions-oriented mindset with the ability to research and work independently
• Comfortable working in a professional, high-performance office environment
• Strong organizational skills and attention to detail when documenting work and managing multiple priorities
• Eagerness to learn, grow, and develop technical skills under the mentorship of senior IT professionals

Nice to Have (Not Required)

• Exposure to SharePoint or Microsoft Teams administration
• Basic PowerShell scripting or automation knowledge
• Experience supporting onboarding/offboarding activities and user account administration
• Relevant IT certifications are considered an asset (e.g., CompTIA, Microsoft, Cisco, ITIL, or equivalent)

What Makes This Role Exciting

• Career Growth & Mentorship - Learn directly from experienced IT professionals and gain exposure to modern enterprise technologies
• Broad Technical Exposure - Work across Microsoft 365, SharePoint, Teams, AV systems, endpoint support, onboarding, and user administration
• Hands‑On Experience - Be the front line of IT support and gain practical experience solving real business challenges
• High-Impact Environment - Join a growing organization where your contributions are visible and valued
• Collaborative Team - Work alongside a supportive group that values learning, ownership, and continuous improvement
• Rate: $25.00 - $35.00/hour

Ready to Grow Your IT Career? Apply Now!

At STACK IT Recruitment, we connect technical talent with meaningful opportunities across Canada. If you meet around 70% of the qualifications, we encourage you to apply — we'd love to chat.

Know someone who'd be a great fit? Share this posting and help them take the next step in their IT career.

We're proud to support diversity and inclusion. If you require accommodation during the hiring process, just let us know — we're happy to help.

AI Use Disclosure:

STACK IT uses AI‑enhanced tools to support initial candidate screening and interview note analysis. All assessments and hiring decisions remain human‑led.