IT Support Technician

Opendoor; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

Opendoor is seeking a hands‑on IT Support Technician for our downtown Toronto office. You will support end‑user devices (Mac and Windows), core productivity tools, and perform onboarding/offboarding while partnering with Security, Engineering and Facilities to keep the office running smoothly.

You will manage tickets, deliver in‑person and remote support, and assist with conference room AV, network setup, and device management. Strong communication and a customer‑obsessed mindset are essential.

Qualifications

• 3–5 years of hands‑on IT support experience in a fast‑growing tech company or high‑volume environment.
• Strong troubleshooting skills across macOS and Windows endpoints.
• Experience with identity management and productivity tools such as Okta, Jamf, Google Workspace or Microsoft 365.
• Familiarity with IT service management tools, e.g., Jira.
• Excellent written and verbal communication; customer‑obsessed mindset.

Responsibilities

• Provide hands‑on end-user support for laptops, mobile devices, and peripherals.
• Troubleshoot issues with core tools and network connectivity; own ticket lifecycle from triage to resolution.
• Setup and provisioning of devices for new hires and onboarding, including imaging and account access.
• Support conference room AV and office tech; assist with in‑office events.
• Document troubleshooting steps and contribute to knowledge base; participate in on‑call rotations.

Skills

Mac & Windows support

Troubleshooting

Communication skills

Hybrid office experience

On-call / incident response

Tools

Jamf

Okta

Google Workspace

Microsoft 365

Slack

Zoom

Jira

Job description

About Opendoor

At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.

About the Role

The IT Support team delivers technical support and office technology services to all Opendoor personnel. We support end user devices (primarily Mac, with some Windows) and core productivity tools, own day to day troubleshooting for hardware, software and account access, and partner closely with Operations, People, Finance, Security and Engineering to keep our offices running smoothly.

As an IT Support Technician, you’ll be one of the on-the-ground IT partners for our Toronto office. You’ll be the go-to technical resource for local employees and visitors. You’ll handle everything from new hire setups and hardware troubleshooting to office audio and video support, combining strong technical skills with a customer‑obsessed mindset and excellent communication.

What You'll Do

End User Support

• Provide hands‑on support for laptops (Mac and Windows), mobile devices, and peripherals (monitors, docks, keyboards, headsets). Diagnose and resolve issues efficiently with minimal disruption to the employee.
• Troubleshoot and resolve issues with core tools such as Okta, JAMF, Google Workspace, Slack, Microsoft 365, VPN, printers, and other business applications.
• Provide in‑office network support and partner with IT Engineering on network setup, configuration, and troubleshooting activities.
• Own ticket lifecycle in our ticketing system (Linear or equivalent): triage, troubleshoot, elevate, and close within SLA.
• Deliver in‑person walk‑up support in the office and remote support via chat, email, and video.

Onboarding & Offboarding

• Prepare and provision devices for new hires including imaging, device enrollment, user profiles, application access so employees are ready to work on day one.
• Support employee onboarding set‑up: hardware handoff, account access verification, and walkthrough of core tools.
• Collect, wipe, and reassign or return devices for transfers, leaves, and terminations, in line with security and data handling standards.

Office Support

• Set up and maintain conference room audio and video equipment including cameras, microphones, displays, and room controllers across Zoom, Teams, and Google Meet room configurations.
• Support onsite events (all‑hands, training, visitors) with reliable audio and video and network experience.
• Coordinate with Workplace and Facilities on office moves, seating changes, and new space build‑outs (e.g., drops, cabling, labeling).

Endpoint & Asset Management

• Enroll and manage devices via our device management tooling to ensure devices meet baseline standards for operating systems, security agents, disk encryption and other configurations.
• Maintain complete and accurate asset inventory for Opendoor laptops, monitors, mobile devices and peripherals.
• Support vendor repair workflows and hardware lifecycle management including deployments, refreshes, returns.

Security & Compliance

• Follow identity and access management best practices using Okta and internal tools.
• Support multi‑factor authentication resets, account lockouts, and basic access requests in line with IT and Security policies.
• Build monitoring and detections that enforce security standards on endpoints – disk encryption, screen lock, operating system versions, secure device handling.

Collaboration & Continuous Improvement

• Partner with IT Engineering, Security, and Workplace on cross‑functional initiatives that improve the employee technology experience.
• Document troubleshooting steps, how‑tos and FAQs for internal knowledge base and employee self‑service content.
• Identify recurring issues and propose improvements to tooling, automation, and processes.
• Contribute to on‑call and coverage rotations as needed within agreed schedules and time zones.

What You'll Need

• 3‑5 years of hands‑on IT support experience in a fast‑growing tech company or high‑volume environment – experience supporting hybrid offices across multiple locations and time zones is a plus.
• Strong troubleshooting skills across macOS and Windows endpoints, core productivity tools (Google Workspace and/or Microsoft 365, Slack/Teams, Zoom), networking basics including VPN and Wi‑Fi.
• Experience with at least one mobile device management platform such as Jamf, Intune, NinjaOne or similar.
• Familiarity with identity and access management tools – Okta or comparable solution.
• Experience with IT service management tools such as Jira or similar.
• Experience with audio and video platforms including Zoom Rooms, Teams Rooms and associated hardware.
• Excellent written and verbal communication skills; able to explain technical issues in simple, friendly language.
• Customer‑obsessed mindset with a track record of strong service satisfaction scores or similar service metrics.
• Ability to lift and move equipment as needed, typically up to ~40 lbs.

Location

This role is based in our downtown Toronto office, in‑person four days per week (Monday, Tuesday, Thursday, Friday). Candidates must be based within commuting distance of the office.