IT Support Specialist (Part-Time)

Homebase; Toronto; On-site; CAD 34,440 - 48,216; Part time

Benefits offered by this job

Stock Options

Paid parental leave

Medical, dental, and vision insurance

401(k) matching

Job summary

Homebase in Toronto is seeking an IT Support Specialist for a part-time hybrid role (30 hours/week). You will focus on end-user support, system hygiene, and AV reliability to ensure every Homie has the tools, hardware, and access they need to thrive.

You will partner across departments for onboarding, security audits, and daily operations, lead new hire tech onboarding and offboarding, and explore automation and AI tooling to improve resolution velocity in a dynamic office environment.

Qualifications

• 0–2 years IT support or helpdesk experience
• Knowledge of macOS, Windows, and SaaS ecosystems (Google Workspace, Slack, Zoom)
• Hands-on experience with MDM tools (Kandji, Intune)
• Organizational skills and service orientation

Responsibilities

• Provide Tier 1–2 end-user support across macOS, Windows, SaaS, and network issues.
• Lead onboarding and offboarding processes; ensure secure asset recovery.
• Manage AV and conference room technology across the Toronto office.
• Monitor internal ticketing system and support daily operations in a hybrid environment.

Skills

Curiosity about AI tooling

End-user support

Problem solving

Tools

macOS

Windows

SaaS

Kandji

Intune

Job description

• We’re looking for an IT Support Specialist who’s passionate about making work radically easier for our internal teams
• You’ll focus on end-user support, system hygiene, and AV reliability, ensuring every Homie has the tools, hardware, and access they need to thrive
• You’ll partner across departments to support onboarding, security audits, and daily operations—raising the bar with every ticket closed
• This is a hands-on, part-time (30 hours/week) hybrid role in our Toronto hub. If you love solving problems, streamlining workflows, and experimenting with automation and AI tooling, we want to hear from you
• Lead new hire tech onboarding and offboarding processes, ensuring seamless setup and secure asset recovery
• Manage, troubleshoot, and maintain all AV and conference room technology across our Toronto office
• Monitor internal ticketing system, providing timely Tier 1–2 support across macOS, Windows, SaaS platforms, and network issues
• Support IT system audits, asset inventory, and access reviews to ensure compliance and readiness
• Experiment with automation tools and AI-enabled workflows to streamline IT support and improve resolution velocity
• Assist in IT initiatives related to security, automation, and infrastructure
• Serve as the go-to IT support on-site during high-stakes meetings or company events

Benefits

• Stock Options
• Paid parental leave
• Generous paid time off options
• Offsites, customer days & social events
• Work from Anywhere Month
• Medical, dental, and vision insurance
• 401(k) matching program
• Pre-tax commuter benefits
• Snacks + lunch on us at hub offices
• MasterClass at Work for ongoing learning
• Group health benefits coverage
• Snacks + lunch on us at hub offices
• Group RRSP with employer match + TFSA
• MasterClass at Work for ongoing learning

Qualifications

• Demonstrated curiosity around emerging tech and AI-driven support tooling
• Knowledge of macOS, Windows, and SaaS ecosystems (Google Workspace, Slack, Zoom, etc.)
• 0-2 years of IT support or helpdesk experience, ideally in a hybrid or in-office environment
• Hands-on experience with MDM tools (Kandji, Intune), hardware setup, and asset tracking systems
• Exceptional organizational skills and service orientation