IT Support Specialist - Grow, Learn, and Impact

SysGen Solutions Group; Calgary; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Professional Training

Distinctive Compensation Program

Culture of Health & Wellness

Diversity & Inclusion

President's Club for ALL Employees

Unique Double Dip Program

Group Benefits Plan

Award-Winning Culture

Job summary

SysGen Solutions Group is hiring an IT Support Technician to join the SysGenius Team, delivering client support across desktop, server, and network systems. You will monitor health, generate reports, and assist with deployment, repair, and replacement services for desktops, laptops, printers, and mobile devices.

The role emphasizes strong customer service, effective communication, and willingness to learn. This onsite Calgary position offers professional training, a distinctive compensation

Qualifications

• Basic understanding of server and network environments.
• Ability to support Windows operating systems.
• Familiarity with backup solutions is an asset.
• Diploma or Degree in Computer Science or Information Technology.

Responsibilities

• Monitor, maintain, and generate reports for system and backup health for multiple client sites.
• Check events, logs, triage and alerting technicians to critical technical issues.
• Provide support with deployment, repair & replacement services on desktops, laptops, printers and mobile devices.
• Check status of Managed Security client environments using monitoring tools.
• Generate reports for client facing staff, business managers, and security leaders.
• Desktop set up, moving equipment, and basic trouble shooting for internal staff.

Skills

Customer service

Troubleshooting

Desktops & laptops

Windows OS

Office 365

Networking basics

Education

Diploma or Degree in Computer Science or Information Technology

Tools

Office 365

Job description

SysGen Solutions Group is hiring an IT Support Technician to join the SysGenius Team, delivering client support across desktop, server, and network systems. You will monitor health, generate reports, and assist with deployment, repair, and replacement services for desktops, laptops, printers, and mobile devices.

The role emphasizes strong customer service, effective communication, and willingness to learn. This onsite Calgary position offers professional training, a distinctive compensation